Similar Jobs at Bounteous
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The Senior Director, Digital Strategy will shape enterprise digital transformation across health systems and B2B, partnering with leadership to drive client engagements and achieve strategic outcomes.
Top Skills:
AdobeCloudData & AiDigital EngineeringDigital ExperienceMarketing TechnologySalesforce
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The CDP Architect will advise on and implement scalable Customer Data Platform architectures, focusing on data governance and security, while providing technical guidance and expertise to clients and team members.
Top Skills:
Adobe Experience Platform RtcdpAmazon RedshiftAWSAzureGoogle BigqueryGCPPower BISnowflakeTableau
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The Senior Director, Client Service will oversee a portfolio of strategic accounts, develop client relationships, guide internal teams, and drive business growth, requiring extensive experience in B2B sectors.
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.
Bounteous is a leading digital innovation partner for the world’s most ambitious brands. Our organization creates transformative digital experiences through services that include strategy, experience design, technology, analytics and insight, and marketing.
We are looking for a Lead Strategist, Loyalty & CRM to lead designing, refining, and optimizing CRM and loyalty programs, as well as retention marketing strategies across client engagements. This role will also be responsible for developing strategies around offers, campaigns, and additional marketing tactics set forth by the program. The Lead Strategist, Loyalty & CRM reports to the Associate Director, Loyalty & CRM and will work closely with Product, Creative, and Analytics & Insights teams.
Information Security Responsibilities
- Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
- Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
Role and Responsibilities
- Lead CRM client engagements from discovery through deployment
- Leverage expertise in retention based marketing, customer segmentation, lifecycle marketing, and customer engagement strategies to develop programmatic approaches to increase customer lifetime value
- Lead all phases of the engagement and retention initiatives including scoping, discovery, ideation, program design, modeling, launch strategy, and ongoing execution of offers and campaigns
- Consistently measure, monitor, evaluate, and refine engagement and retention programs to maximize incremental revenue and profit results
- Define and benchmark CRM and Loyalty KPIs against the competitive landscape as well as use data and analytics to develop the business case opportunity connected to program design including quantifying ROI and identifying KPIs
- Collaborates closely with cross-functional team across program implementation, solutions engineering and customer success - bridging CRM & Loyalty programs from initial client objectives to optimal execution
- Lead materials creation and presentations for new business opportunities related to CRM & Loyalty
- Responsible for the performance of major accounts from Loyalty & CRM perspective as well as the optimization of CRM
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Business, or related field
- 8 years experience in Marketing, Loyalty Strategy, CRM, Communications with some agency experience
- Understanding of CRM or user level schema for use in segmentation and targeting
- Analytical mindset and unparalleled attention to detail; demonstrated success in measurement of marketing activity; clear understanding of ROI
- Proven experience with utilizing email and sales data for trend analysis
- Excellent written and verbal communication skills
- Enjoy problem solving and making complicated situations simple and painless
- Thrive in a fast-paced startup environment where flexibility and adaptability are key
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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.
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Bounteous Chicago, Illinois, USA Office
The Bounteous flagship collaboration center is located in the heart of Ravenswood. This neighborhood is a stone's throw away from Wrigley Field, microbreweries, and boutiques.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
