Lead customer success and learning strategy for Veeva's GxP eLearning library: consult on curriculum design, LMS implementation, training matrix optimization, manage key accounts, deliver workshops, maintain content versioning, and represent Veeva at industry events.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Join Veeva as we innovate life sciences training. As the Learning Strategy Consultant, LearnGxP, you will be responsible for supporting the sales, implementation, and strategic consulting processes around Veeva’s accredited GxP eLearning library for customers in Life Sciences. As one of the members of our LearnGxP team, you will be required to understand our customer’s training needs, matching content and training technology solutions that best address the customer’s vision.
This role is seeking a leader with an understanding of the global life sciences industry, online learning, and curriculum development space. In this role, you will lead customer success management for key LearnGxP accounts as well as provide learning strategy consultation services supporting Veeva Training Solutions implementations through best practice sharing and training matrix optimization efforts. The successful candidate will report to the Director eLearning Compliance.
This is a work-anywhere, full-time permanent role with Veeva. Our work processes are designed so that you can be productive in the environment that works best for you. This is a customer-facing role, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.
What You'll Do
- Manage customer success for a portfolio of key accounts
- Support consulting engagements in alignment with other Veeva application implementation projects leading workshops, performing data analysis, and authoring final project deliverables
- Analyze customer curricula structure, training assignment strategy, and assignment data to determine optimization efforts in line with Veeva Training LMS functionality and capabilities
- Maintain a continued level of subject matter expertise on Veeva Training Solutions functionality, capabilities, and content library in line with Veeva’s release cycle
- Provide thought leadership and direction to field-facing teams including creating and maintaining relationships with executive leadership
- Manage all training assets including version control, customer distribution, and ongoing updates
- Coordinate resources across the customer lifecycle from sales to delivery and beyond delivering projects on time
- Build relationships with customers to gather feedback and figure out what their pain points are and what existing training assets need to be improved
- Support marketing activities such as recording videos, presenting webinars, editing website content, attending conferences, and more
- Serve as an evangelist in the space by presenting at industry conferences, leading webinars, and authoring content for industry publications
- Engage with communities of practice, and manage relationships with partners
Requirements
- Willingness to travel 20-30%, primarily in the US (when possible)
- Demonstrated experience in a GxP-regulated environment (e.g., pharma, biotech, medical devices)
- Hands-on experience with curriculum development, Learning Management System (LMS) administration, and training program strategy in a GxP environment
- Excellent verbal and written communication, interpersonal, and presentation skills
- Driven self-starter; able to work independently
- Experience communicating with and managing expectations for stakeholders at multiple levels, from project teams to leadership
- Proven experience managing or playing a key role in large-scale, cross-functional projects (e.g., new system implementation, facility startup, major process overhaul)
- Bachelor’s Degree
Nice to Have
- Experience in consulting or project implementation
- Degree in instructional design or other adult learning focused areas
- Strong knowledge of GxP Quality System processes
- Experience with software solutions used by Quality Assurance and Manufacturing in the pharma/biotech and/or medical device/diagnostics sectors
- Quality Management Systems (QMS), Laboratory Information Management Systems (LIMS), Manufacturing Execution Systems (MES), Product Lifecycle Management (PLM) experience
- SaaS/Cloud solutions and software technology experience
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $95,000 - $145,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Top Skills
Veeva Training,Learngxp,Elearning,Lms,Qms,Lims,Mes,Plm,Saas,Cloud
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