Compliance Coordinator, Complaints
Avant is a high growth financial technology company, dedicated to lowering the barriers of borrowing for all consumers. Since 2012, Avant has secured more than $4 billion in funding and connected customers to over $5 billion through 800,000 transactions and counting. Through big data and machine learning, Avant’s mission is to provide better access to responsible financial products. Avant has been featured in The Wall Street Journal, The New York Times, TechCrunch, Fortune, Bloomberg, and has raised over $600 million of equity capital. Visit www.avant.com, for more information.
What you do at Avant:
- Assist management in tracking, investigating and responding to customer complaints.
- Perform data management and quality controls checks to ensure complaints are being tracked and handled in accordance with policy.
- Provide recommendations to improve policies, procedures, potential efficiencies, and controls.
- Drive operational change and corrective actions to ensure Avant delivers a best-in-class customer experience, including proper adherence to rules and regulations.
- Work collaboratively with other business groups within the company to evaluate potential issues, identify trends, and suggest process improvements.
- Maintain awareness of relevant regulations including but not limited to TILA, TCPA, FCRA, FDCPA, ECOA, SCRA, MLA, GLBA, and UDAAP.
- Prepare documentation according to the Compliance Management Program.
What you might own at Avant:
- Building processes to accommodate new products as they are added to the platform.
- Training new Avantees on the complaint management process.
- Taking on additional projects, as necessary.
Why you are a fit for Avant:
- BA/BS required.
- Strong verbal and written communication skills.
- Exceptional attention to detail and organizational skills.
- Proficient with Microsoft Office (Word, Excel, PowerPoint) and Google Suite.
- Loves to dig in and solve problems.
- Consumer compliance, customer service, or complaint handling experience (1-3 years) preferred.
Why Avant is a fit for you:
At Avant, we believe our values make a difference:
We value, support, and help each other grow
We are committed to active inclusion and diversity
We are transparent and believe the best idea wins
We succeed when our customers succeed
We get sh!t done… responsibly
And we keep it fun!
We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.