Senior Director, Global Compliance Operations

| North Suburbs

Job Summary:

The Senior Director of Global Compliance Operations assumes a strategic leadership role in the oversight of WBA global operational compliance initiatives. The individual will report directly to the VP, Global Compliance Operations, and is responsible for support across the global enterprise. The individual will have a strong working relationship with senior executives throughout the various divisions and business units on a global scale. The individual must have global compliance program experience along with a firm understanding of relevant laws, regulations, and regulatory bodies and compliance requirements and risks. Further, the individual must have strong project management skills and be capable of developing and implementing compliance operational initiatives based on utilization of technology across the enterprise. The position requires an individual with a proactive approach and ability to continually enhance the compliance program using a risk-based approach.

The successful candidate will have demonstrated ability utilizing and leveraging systems and technology to enhance compliance operations, have as a strong executive presence and global compliance experience.

Job Responsibilities:

  • Provides strategic leadership over the compliance program, including design and implementation of a strategic global compliance operations plan; Influences business partners and stakeholders and drives to results with measurable achievements; Partners with global leaders to help identify, manage, and mitigate compliance risks in existing and emerging operational areas, providing creative solutions to bridge regulatory requirements with business objectives; Works in alignment with Sr. Director, Enterprise Risk Management, Senior Director, ABAC, VP, Global Privacy Officer, VP, International Compliance and Head, LATAM Legal and Compliance, and VP, RPU Compliance to lead in identification and implementation of operational enhancements; Prepares and present reports for senior leadership, the Board of Directors / Audit Committee, committees, and, as necessary, business units; Provides strategic direction on risk assessments and audits within the organization to measure compliance; Works closely with Legal and various operational areas to monitor and evaluate departments’ compliance with law, accreditation standards, and internal policies and procedures.
  • Collaborates with other corporate functions, such as Internal Audit, Controllers, Human Resources and business units to direct compliance activities to appropriate channels.
  • Directs compliance operations roles to achieve strategic and operational business goals. Develops and oversees the implementation of processes, and policies that have significant impact upon the organization. Position includes oversight of compliance operations for “front-end” retail operations as well as pharmacy –related healthcare compliance areas.
  • Oversees and directs the work of managers and their subordinates. Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; fosters a diverse and inclusive workplace.
  • Sets financial, operational and quality objectives for the unit and develops master operational plans. Plans, develops and manages departmental expense and capital budgets.
  • Develops short- and long-range strategies and plans. Oversees the execution of operating plans for specified area of responsibility.
  • Performs as an idea generator, working with others as a thought leader and subject- matter expert to help brainstorm new processes and solutions. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Transfers knowledge and collaborates across functional lines and/or across departments. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross-functional processes and programs. Builds and enhances key internal and external contacts.
  • Directs through directors and managers who mentor, coach and evaluate their responsive teams and develop employees through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Basic Qualifications

  • Bachelor’s degree and at least 8 years of experience supporting global retail pharmacy and/or global healthcare management and/or global compliance operations experience.
  • Experience driving change and growth in a business, including working with a corporate management team contributing to company-wide strategy and implementation.
  • Global compliance program experience including development of compliance strategic plan and implementation in accordance with plans.
  • Experience utilizing and leveraging systems and technology to enhance compliance operations.
  • Experience with global regulatory compliance requirements pertaining to retail pharmacy and/or healthcare including compliance requirements for operational units.
  • Experience designing, implementing and enforcing a global compliance function to ensure the organization’s policies and applicable laws and regulations are adhered to.
  • Experience with U.S. Federal Sentencing Guidelines, OIG’s Seven Elements of an effective compliance program, Foreign Corrupt Practices Act and related anti-bribery regulations and other regulatory requirements related to pharmacy and healthcare requirements.
  • Experience identifying, analyzing and prioritizing compliance based risk and determining potential impact to an organization.
  • Project management experience in a compliance-related area.
  • At least 5 years’ experience of direct leadership and/or cross-functional team leadership.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • MBA or Juris Doctorate (JD)
  • Global Retail pharmacy, healthcare and/or compliance operations experience.
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Technology we use

  • Engineering
  • Product
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Location

Developed and diverse suburb in N.Chicago. Opening our new Tech Office downtown at the Old Chicago Post Office in January 2020!

An Insider's view of Walgreens

What’s the vibe like in the office?

You can expect to be challenged, every day. You can also expect an extraordinarily diverse environment of collaborative professionals who are putting their talents together to fulfill the vision and mission. There are plenty of opportunities to make an impact, to grow and to learn with the team. The future of Technology is bright at Walgreens!

Carlos

Director, RunOps

What does your typical day look like?

I'm a part of the product management team where I oversee the development of complex products. A typical day for me involves juggling multiple product lines, I could easily find myself working with designers to craft mockups, defining requirements for developers, tracking development processes, or running usability tests to drive product forward.

Katrina

Sr. Business Analyst

What makes someone successful on your team?

I think the most successful individuals are those who possess two key skills 1) the ability to quickly learn and synthesize information and 2) the ability to adapt to constantly changing challenges. Given the extremely complex nature of our industry,

Emmanuel

Sr. UX Designer

How do you empower your team to be more creative?

In Rx Engineering, we are building the largest pharmacy software product suites in the industry. Innovation and quality is our DNA. We nurture through our “COOL” culture to build curiosity in new solution. We are challenged and fascinated with courage every day about this engineering journey which will change our customers’ life.

Ronnie

Director – Solution Engineering & QE

How do your team's ideas influence the company's direction?

We are faced with a host of rapid changes occurring in the healthcare and retail landscapes.. To make the most of these changes, Walgreens is adapting to the fast moving technology world of today and is committed to deploying cutting edge solutions to support our business and customers.

Doug

Senior Product Manager, Pharmacy and Retail Operations

What are Walgreens Perks + Benefits

Walgreens Benefits Overview

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. In addition to company-paid life insurance and voluntary life & personal accident insurance, the benefits below are available to our team members. To learn more visit https://jobs.walgreens.com/benefits.

Culture
Volunteer in local community
Walgreens is proud to be a Corporate Social Responsibility leader, setting the pace on some of the most important issues of our day, and our IT and digital teams are no exception.
Partners with Nonprofits
Money raised through Red Nose Day supports programs that keep children safe, healthy and educated in America and around the world.
Friends outside of work
Eat lunch together
Intracompany committees
To learn more visit https://jobs.walgreens.com/it-culture
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Every day, in a multitude of ways, the foundational principles of integrity, respect and fair dealing embraced by our founder Charles R. Walgreen inspire us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Walgreens employees can contribute up to $500 annually to their FSA.
Disability Insurance
Disability insurance covers 6 weeks at 100% base pay, 6 weeks at 50% base pay. 50% benefit may be supplemented by PTO, frozen sick, or frozen vacation.
Dental Benefits
For dental coverage, you may choose from four plan levels ranging from a basic-only option to those with orthodontia and other major service coverage.
Vision Benefits
There are three levels of benefits for vision coverage ranging from an exam-only discount option to an enhanced PPO with both in and out-of-network benefits.
Health Insurance Benefits
You have access to competitive coverage options through the Benefits Support Center, which is the Walgreens private corporate exchange.
Life Insurance
Benefit-eligible team members are eligible for company-paid term life insurance at a benefit equal to: • 1.5 times annual base salary and $25,000 for all other hourly-paid team members
Wellness Programs
Onsite Gym
Team workouts
Walgreens team fitness initiatives include Sponsored race teams like the JP Morgan Chase Run.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Walgreens provides employees with a 401(k) matching plan called the Walgreen Profit Sharing Plan. After completing one year, we match 4% of contributions $1 for $1.
Employee Stock Purchase Plan
After 90 days of service and an average of 20 hours worked per week, you are eligible to purchase WBA stock at a 10% discount off market value.
Performance Bonus
You are eligible for a corporate bonus subject to approval by the Board of Directors (unless you are covered under another bonus program).
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes work from home. Work remotely 2 days per week and/or work remotely on occasion as needed.
Family Medical Leave
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
The Transportation Benefit Plan allows you to save money by paying for your transportation and parking needs with before-tax dollars and payroll deductions.
Game Room
Our game room includes Ping Pong, Foosball.
Parking
We offer employees Free on-site garage parking.
Professional Development Benefits
Lunch and learns
Renewal host weekly Lunch and Learns on topics selected by our team.
Promote from within
Customized development tracks

Additional Perks + Benefits

Walgreens offers a wide variety of benefits to eligible team members designed to support your physical, financial, and emotional well-being while helping you balance work and life. To learn more visit https://jobs.walgreens.com/benefits.

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