Proofread and quality-review client letters, emails, templates, and printed correspondence for grammar, format, and accuracy. Track quality metrics, report findings, collaborate with cross-functional teams, and follow compliance and security policies.
The Letter Quality Analyst is responsible for conducting quality reviews of all correspondence, such as client letters and emails, ensuring accuracy in format, spelling, and grammar. This includes letter templates and outgoing correspondence in the Pittsburgh Digital Processing Center (such as letters and documents).
The hourly rate for this role is: $16.00 - $21.00*
Location: Robinson Area, Pittsburgh, PA
Hours: Monday - Friday, 8:00 am - 5:00 pm
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
*The posted range is the hiring range for this role — a subset of the broader range available to employees over time — and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.
- Proofreading correspondence letters (both electronic and printed) and meticulously correcting grammatical, punctuation, formatting, and spelling errors
- Check letters for inconsistencies and adherence to style guides
- Verify editable information populated accurately in tables and fields
- Identify common errors or trends, provide feedback to improve overall quality
- Sort, count, and proofread printed outgoing letters for quality
- Track and report quality data/statistics into spreadsheets and/or reports
- Organize and communicate quality results with other departments involved in the quality assurance process
- Collaborate regularly with team members and cross-functional partners to support shared goals and ensure effective communication
- Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedures, and programs
- Perform other duties as assigned
- Excellent attention to detail
- Strong written and verbal communication skills
- Proficiency in MS Word and Excel
- Ability to manage multiple projects and meet deadlines
- Bachelor’s degree in English, Journalism, Communication, or a related field
Previous proofreading experience preferred
Knowledge and Skills
- Strong ability to collaborate effectively with team members and cross functional partners, fostering open communication and teamwork.
- Strong grasp of the English language and syntax
- Excellent attention to detail and the ability to work efficiently within strict deadlines
- Strong organizational skills, meticulous attention to detail, works well under pressure, and possess excellent written, verbal, and oral communication skills
- Excellent proofing/editing skills
- Excellent computer competency (Microsoft Windows)
- Ability and desire to accurately perform repetitive tasks daily
- Must be able to utilize independent decision-making skills in a wide variety of situations
- Requires a high degree of accuracy in the performance of varied responsibilities
- Must be self-motivated to complete work in a timely manner to meet deadlines
- Ability to walk, bend, kneel, stand, and/or sit for an extended period
- Ability to work in a fast-paced environment
What We Offer
- EXL Health offers an exciting, fast paced, and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. From your very first day, you get an opportunity to work closely with highly experienced, world class Healthcare consultants
- You can expect to learn many aspects of businesses that our clients engage in. You will also learn effective teamwork and time-management skills—key aspects for personal and professional growth
- We provide guidance/coaching to every employee through our mentoring program wherein every junior-level employee is assigned a senior-level professional as an advisor
- The sky is the limit for our team members. The unique experiences gathered at EXL Health sets the stage for further growth and development in our company and beyond
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
Similar Jobs
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Lead supplier quality for Printed Wiring Boards: audit suppliers, perform source and first-article inspections, drive root-cause analysis and corrective actions, implement process improvements, and ensure compliance with PWB and aerospace standards to deliver first-time quality.
Top Skills:
ApqpAs9100As9102Asme Y14.5Asme Y15.1Black BeltControl PlanFirst Article InspectionGreen BeltIpc-6012Ipc-6013Ipc-6018Ipc-A-600Ipc-A-610Ipc-Tm-650Lean Six SigmaMil-Prf-31032Mil-Prf-38534Mil-Prf-55110Mil-Std-883PfmeaPpapSource Inspection
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Support and maintain complex applications and infrastructure for a government customer: monitor and triage events, troubleshoot Linux/Windows servers, deploy and integrate software (AWS, CloudFormation, RDS), use Salt for configuration management, work with databases (Oracle, MongoDB, PostgreSQL, MySQL), write SOPs, manage security groups, and support after-hours deployments. Requires strong communication and collaboration with developers and vendors.
Top Skills:
AWSCloudFormationElasticsearchJavaScriptLinuxMongoDBMySQLOraclePostgresPythonRdsSaltstackWindows Server
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Lead supplier quality for printed wiring boards (PWBs): audit and assess suppliers, drive failure analysis and corrective actions, perform source and first-article inspections, implement quality tools (PPAP/FAI, PFMEA), and deliver supplier improvement plans. Requires PWB manufacturing expertise, IPC certifications, MIL and AS standards knowledge, and frequent supplier travel.
Top Skills:
ApqpAs9100As9102Asme Y14.5Control PlanFaiGreen/Black BeltIpc-6012Ipc-6013Ipc-6018Ipc-A-600Ipc-A-610Ipc-Tm-650Lean Six SigmaMil-Prf-31032Mil-Prf-38534Mil-Prf-55110Mil-Std-883PfmeaPpapProduction Part Approval ProcessSource Inspection
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
