Loan Servicing Representative - Auto Operations

About this role:
Wells Fargo is seeking a Lending Operations Manager in our Commercial Real Estate (CRE) Loan Operations group as part of our CIB Lending Operations Division.
In this role, you will:

• Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
• Engage stakeholders and internal partners associated with the Lending Operations functional area
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
• Manage allocation of people and financial resources for Lending Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 5+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience

Desired Qualifications:

• Commercial operations experience
• Loan IQ proficiency
• Project management experience
• Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Advanced ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Excellent verbal, written, and interpersonal communication skills
• Leadership skills including coaching, training, and mentoring
• Ability to take initiative, identify opportunities and implement change
• Ability to identify risk exposures and propose solutions
• Ability to research and report on a variety of issues using problem solving skills
• Ability to assess current processes/procedures and make recommendations for efficiency
• Ability to track and report, help identify and streamline processes
• Solid conflict management and decision-making skills

Job Expectations:

• Ability to work in office at posted location for a minimum of three days per week
• Ability to work additional hours as needed
• Position is not eligible for Visa sponsorship or transfer or a Visa sponsorship

Primary Posting Location:

• 1525 W W T Harris Blvd, Charlotte, North Carolina

Posting End Date:
29 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.