Provide mainframe operations and application support across IBM and Unisys environments (OS2200, z/OS, z/VM). Monitor and troubleshoot batch jobs, scheduling (OpCon/BMC), tape systems, and incidents using ITSM tools, perform IPLs, change management, RCA, and coordinate with government and customer personnel. Work 3rd shift and follow DISA processes and SLAs.
We are seeking someone to join our team as a Mainframe Ops/App Support. The qualified individual will work within an IBM and Unisys mainframe OS and environment to support customer processing, applications, and configurations.
Responsibilities- Provide support controlling, diagnosing, and resolving difficult problems that arise due to incorrect ECL coding/programming techniques.
- Provide IBM and Unisys Mainframe Operations/Application support including performing IPL in a highly-complex mainframe operating environment. Provide generalized expertise in OS2200, z/OS, and z/VM operating environments, JES2, JCL, and OpCon Unisys scheduling tool.
- Utilize a Windows-based personal computer workstation and the MS Office suite (Outlook, Excel, and Word), Internet browsers, Mainframe Terminal Emulation Software, and ITSM ticketing software.
- Provide support using standard tools (currently BMC Control Products Suite) for scheduling to include building, maintaining, and scheduling batch processing (to include complex system abend (error) recovery techniques). Provide real-time accurate monitoring and troubleshooting of multiple mainframe systems and applications.
- Conduct troubleshooting of mainframe application support issues in a manner that minimizes interruptions in the MLOB ability to provide customer support.
- Work with government personnel, other contractors, MLOB management, and customer personnel to ensure overall efficiency and effectiveness of MLOB Operations and Application Support.
- Support MLOB Ops/App Support tracking status of mainframe Change Management which includes Change Requests and Authorized Service Interruptions (ASI).
- Monitor and maintain the stability of systems and resources in the MLOB Ops/App Support mainframe environment using performance/workload monitoring tools.
- Perform system issue/incident determination, resolution, and RCA (e.g.: job abends, system performance degradation, network monitoring/recovery, workload monitoring/recovery).
- Escalate issues to the Shift Supervisor if unresolved within 15 minutes of receipt.
- Conduct tape service support for external tape systems in the z/OS Mainframe environment, including tape movement from silo to silo and preparing/updating tape administration documentation.
- Provide status and activity reports on items of team activities. Attend and participate in meetings.
- Evaluate the customer’s mainframe processing requirements (e.g. scheduling requests, capacity concerns, and performance requirements) and communicate these requirements to customers and government employees.
- Troubleshoot problems to minimize interruptions in the customer's critical business activities and proactively identify and resolve system performance bottlenecks.
- Notify the customer of acceptance, receipt of upgrades, and interruptions in service for upgrades/system patches.
- Provide follow-up during incident management including ITSM ticket updates, system documentation, and actions taken to fix the issue.
- Contact customers for required system reporting including unannounced outages, service interruptions, and system restoral, ensuring compliance with SLA requirements.
- Provide ongoing updates, workarounds, and incident resolutions to DISA Ecosystem, C2 cell, and the customer.
- Receive and disseminate notifications for ASI, product upgrades, software updates, and COOP exercises.
- Support customer performance requirements and customer support policies/procedures to ensure SLA objectives are achieved.
- Use government documented processes and procedures to download and install application releases.
- Use DISA approved tools and follow policies for Change, Incident, and Service Requests.
- Create, delete, and modify application user accounts IAW access requests received by the mission partner and/or Terminal Area Security Officer.
- Must be willing to work 3rd shift.
- Performs other related duties as assigned.
Required Certifications (IAT Level I – Must possess one of the following):
- A+ CE
- CCNA Security
- Network+ CE
- SSCP
Clearance Required: Secret, IT‑I
About UsDiné Development Corporation (DDC) is a Navajo Nation owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and communities we serve.
BenefitsEligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, paid time off, voluntary supplemental benefits, and access to an employee assistance program. The package also includes educational assistance, with tuition reimbursement.
EEO StatementThis contractor and subcontractor shall abide by the requirements of 41 CFR 60‑1.4(a), 60‑300.5(a) and 60‑741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. We participate in E‑Verify.
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