Managed Services - AI Operations & Incident Commander - Senior Associate

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In business intelligence at PwC, you will focus on leveraging data and analytics to provide strategic insights and drive informed decision-making for clients. You will develop and implement innovative solutions to optimise business performance and enhance competitive advantage.
Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow.
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity
As part of the Managed Services team you will lead the execution of AI operations, facilitating seamless incident management and service restoration. As a Senior Associate, you will analyze complex problems, mentor junior team members, and build meaningful client relationships while navigating the intricacies of managed services delivery. This role offers the chance to enhance your technical knowledge and personal brand while driving operational excellence and fostering a collaborative team environment.
Responsibilities
- Analyze intricate problems and develop actionable solutions
- Mentor and guide junior team members to enhance their skills
- Drive operational excellence within managed services delivery
- Foster a collaborative environment to encourage teamwork
What You Must Have
- Bachelor's Degree
- At least 3 years of experience leading managed services/operations delivery for enterprise platforms, including ITIL-aligned incident, problem and change management
What Sets You Apart
- Master's Degree in Computer Science, Information Technology preferred
- Demonstrating leadership in incident management and operations
- Managing stakeholder communications during major incidents
- Overseeing trend analysis to identify systemic issues
- Driving problem management and root cause analysis
- Promoting standardized troubleshooting and response playbooks
- Leading and mentoring distributed teams for accountability
- Supporting onboarding and training to enhance team capability
- Governance and reporting skills for operational metrics
The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines