Manager, Account Management

Maxio is the leading billing and financial operations platform built for B2B SaaS companies. Our mission is to help high-growth SaaS businesses scale smarter through automated billing, revenue recognition, analytics, and subscription management. Backed by Battery Ventures and formed from the merger of Chargify and SaaSOptics, Maxio supports 2,400+ SaaS companies worldwide.

At Maxio, we live our HYPE values—Honest & Open, Your Input Matters, Passion for Progress, and Expect Excellence—and we’re looking for leaders who bring these to life every day.

The Manager, Account Management is a critical leadership role responsible for driving customer retention, expansion, and long-term account health across a growing portfolio of Maxio clients. You will lead, coach, and develop a high-performing Account Management (AM) team while partnering closely with GTM leadership to build a world-class customer growth motion.

This role blends people leadership, operational excellence, and strategic thinking. You will be responsible for hitting renewal and net revenue retention (NRR) targets, improving customer engagement, and strengthening Maxio’s overall customer experience. The ideal candidate brings a strong background in SaaS account management, a data-driven mindset, and a passion for developing talent.

• Lead, mentor, and develop a team of Account Managers supporting mid-market and enterprise SaaS customers.

• Deliver continuous coaching focused on customer strategy, value realization, renewal execution, and expansion methodology.

• Build a culture of accountability, collaboration, and excellence aligned with Maxio’s HYPE values.

• Own renewal and expansion targets for the AM team.

• Oversee customer lifecycle strategy, including adoption, value measurement, QBRs, upsell/cross-sell, and risk mitigation.

• Partner with Sales, CS, and Product to ensure customers achieve measurable success on Maxio’s platform.

• Develop and refine processes, playbooks, forecasting, and account planning frameworks.

• Establish AM team metrics, dashboards, and performance KPIs (renewals, NRR, churn analyses, forecast accuracy).

• Hold weekly pipeline, renewal readiness, and risk review meetings with your team.

• Collaborate on AM training programs, onboarding, and skills certifications in partnership with Enablement.

• Partner with Product to bring customer insights into roadmap discussions.

• Work closely with Implementation and Support to ensure seamless customer experience across the lifecycle.

• Collaborate with Finance on forecasting, contract strategy, and pricing alignment.

• Team with Marketing on customer advocacy, use cases, and referenceability.

• 5–8+ years in SaaS Account Management, Customer Success, or related GTM leadership roles.

• 2+ years of people management preferred (team lead, manager, or equivalent).

• Proven track record of driving retention and NRR growth in a recurring-revenue business.

• Strong forecasting, operational rigor, and ability to manage complex renewal cycles.

• Exceptional communicator with executive-level presence and customer storytelling abilities.

• Passion for coaching and developing talent.

• Experience working with financial operations, billing, ERP, or subscription management tools a plus.

• Data-driven mindset with ability to interpret revenue metrics and customer health data.

• Thrives in fast-moving, high-growth SaaS environments.

• Mission-driven company transforming how SaaS businesses manage revenue.

• A collaborative, people-first culture where your input truly matters.

• Opportunity to shape the future of the AM motion during a high-impact growth phase.

• Competitive compensation and benefits.