Manager, Content Management - North America

Filigran, founded in October 2022, stands out in the cybertech ecosystem for its commitment to revolutionizing cyber threat management with a proactive approach. Its mission is to develop innovative open-source solutions designed to anticipate cyber threats, identify security gaps, and strengthen organizational security posture.

Filigran solutions are now trusted by over 6,000 public and private organizations worldwide.

As the Content Manager, you are the conductor of the Filigran Academy. Your mission is to translate the technical complexity of our products (OpenCTI and OpenAEV) into seamless, impactful, and scalable learning paths.

You don't just manage the production of videos or articles; you define the educational strategy that will enable our customers, partners, and employees to achieve operational excellence. You will ensure the perfect balance between production cadence (Content Ops) and narrative coherence (Learning Experience).

• Define and drive the quarterly content roadmap for the Academy based on product launches and market requirements.

• Translate Filigran’s "Intelligence-Driven Defense" vision into certification programs and structured learning paths.

• Lead and mentor a team of specialized Content Managers (focused on Content Ops and Learning Experience).

• Support the team’s skill development in instructional design, technical storytelling, and production tools.

• Oversee workload management and project prioritization within the team.

• Guarantee the consistency of the "Filigran Voice" across all educational materials.

• Optimize production workflows from initial scripting to LMS publishing to reduce the time-to-market for training modules.

• Analyze Academy KPIs (completion rates, certification scores, feedback) to continuously iterate and improve content quality.

• You’ll report to the VP of Customer Success.

• The Product Team: To anticipate new features and ensure that training materials are ready for "Day 1" (GA) launches.

• Customer Training Consultants: To gather field feedback and transform "bespoke" training materials into standardized content for the Academy.

• Customer Success Managers (CSM): To understand customer pain points and create content that facilitates seamless adoption.

• Marketing: To align visual identity and tone, and promote the Academy as a primary growth and brand lever.

• Minimum 5 to 7 years in instructional design or technical content creation, including at least 2 years in a management role within a B2B SaaS ecosystem.

• Strong understanding of cybersecurity or the ability to quickly ramp up on technical topics.

• Proficient in tools like Camtasia, Adobe Creative Suite, GitHub, and modern LMS platforms.

• Excellent written and visual communication skills with strong attention to detail.

• Self-driven and able to manage projects end-to-end, from concept to execution.

• Comfortable working in a remote, asynchronous-first environment.

• Bonus: Experience working in SaaS, open-source, or cybersecurity-related companies.

• Narrative Leadership: Ability to transform dense technical documentation into a compelling and easy-to-remember story.

• Rigor & Organization: Ability to manage multiple projects simultaneously with short production cycles.

• Customer-Centric Mindset: Obsessed with user experience and message clarity.

• Languages: Full professional proficiency in both English and French (written and oral), as our content is distributed globally.

We’re a fast-growing, global, and fully remote company on a mission to empower defense teams to be proactive — through open-source solutions that uncover threats and drive action.

• ⭐ What we believe

  We believe we do work that matters — uniting defenders into a global community to make security more open, resilient & collaborative.

• 💻 How we work

  That belief fuels how we work — with focus, clarity and high standards. Always with care and respect, never with ego.

• 🧭 What guides us

  That focus and care is grounded in our CORE values: Cohesion, Openness, Responsibility, and Equity — the compass that guides our decisions, collaborations, and growth, even when no one’s watching.

• Competitive pay + equity — everyone shares in our success

• Remote-first, flexible, and balanced — work that fits your life

• Your setup, your choice — pick the gear that works for you

We enable cybersecurity through inclusion — from code to culture.

At Filigran, we are proud to be an equal opportunity employer. We believe diversity of our people make our products and our team stronger. We welcome talent of every background, identity, and lived experience — regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring — not what you look like, where you’re from, or how you identify.

Apply now and help us build the future of the cybersecurity ecosystem — together.