The Manager of Customer Success will lead a team, ensuring high execution standards, improving retention, and driving customer relationships in the eCommerce sector.
RevolutionParts is not just a pioneering force in the automotive eCommerce realm; we're actively seeking passionate and talented individuals to join our squad of Revolutionaries (yes, that's what we call ourselves!). As leaders in providing streamlined, user-friendly solutions, we empower automotive brands to maximize online sales. Our commitment to technology, top-notch customer service, and a profound understanding of the automotive market sets us apart. If you're ready to revolutionize the eCommerce space for automotive parts and accessories, consider joining our dynamic team of Revolutionaries.
The Role:
As the Manager of Customer Success (SMB) at RevolutionParts, you will be responsible for driving day-to-day team performance while ensuring the consistent adoption of standardized processes, playbooks, and systems across the segment. This role sits at the intersection of strategy and execution. You will partner closely with Customer Success leadership to translate strategic priorities into clear expectations for the team, while holding CSMs accountable to disciplined execution that drives measurable outcomes. You will lead a team of Customer Success Managers while also serving as the operational backbone of the SMB and Advisor segments—ensuring that how we engage, support, and grow customers is consistent, scalable, and tied directly to business results. By improving execution quality and consistency across a large and diverse customer base, you will play a critical role in driving GMV growth, improving retention, and increasing the overall efficiency of the Customer Success organization.
AI Fluency & Modern Tooling
At RevolutionParts, we expect team members to actively use modern tools — including AI-powered systems — to improve decision-making, productivity, and quality of work.
This includes:
- Using AI tools responsibly to accelerate research, analysis, documentation, and problem-solving
- Exercising strong judgment around data privacy, accuracy, and ethical use
- Continuously learning and adapting as AI capabilities evolve
Proven examples of using AI to improve outcomes in prior roles is expected.
- Manage and develop a team of SMB Customer Success Managers, driving accountability to performance and execution standards
- Partner with Sr. Director of CS to translate strategic priorities into clear, actionable plans
- Drive consistent adoption of Customer Success playbooks, workflows, and engagement models across all accounts
- Ensure CSMs are effectively leveraging systems, tools, and reporting to manage their business
- Identify breakdowns in execution and implement corrective actions to improve consistency and impact
- Ensure alignment between company goals and day to day team activities
- Partner cross functionally to ensure solutions are delivered effectively and adopted by the team
- Active participation in hiring and interviewing new members of the team
- Implement and manage reports on data, activity, and performance of the team
- Work with other leaders companywide such as support, marketing, and product to ensure that customer needs and the voice of the customer is heard, understood, and prioritized.
- Coach the team in maximizing the retention and growth of our customer base
- Reduce churn by working with CSMs on saves to resolve issues for clients
- Stay on top of churn reasons along with presenting reporting to Senior Leadership monthly
Requirements:
- Combined background of post-sale and sales experience
- B.A. in Business, Marketing, Communication or a related field; or, an equivalent level of experience
- 5+ years of enterprise account management experience
- 3+ years’ experience in leading customer-facing teams
- Proven track record of improving customer retention through structured, data driven engagement strategies
- Strong understanding of eCommerce and Digital Marketing ecosystems, including traffic acquisition, conversion optimization, paid/organic channels, and marketplace dynamics
- Excellent communication, organization, interpersonal, and writing skills
- Proven ability to multi-task and interact with a large number of demanding customers
- Familiarity with billing and subscription management is a plus
- Success working in a fast-paced, high-growth environment, preferably at the intersection of SaaS and eCommerce, with a track record of improving online sales performance, increasing GMV, or enabling digital growth for customers
- Experience in hiring, training, and developing a high-performing team of customer success professionals
- Proven background in coaching, mentoring, and skill development of individual contributors at various experience and business acumen levels
- Strong operational skills, proactive approach to process improvement, and previous experience building out customer success initiatives and best practices that retain customers
Are you not sure you meet 100% of the qualifications? You should still give it a shot! Research shows that men will apply to a job when only meeting 60% of the requirements, whereas women and members of other underrepresented groups typically only apply when they meet every single requirement. At Revolution Parts, we are Revolutionaries. We build tools, products, and our people. We value diversity in backgrounds and thoughts, so take a shot and apply! Please highlight some of your accomplishments in your resume and cover letter so we can talk about how you can grow with us.
RevolutionParts is proud to provide all full-time Revolutionaries with a comprehensive employment package including competitive compensation, career development, benefits, 401K match, parental leave, and many more valuable perks. You can learn more about our core-value driven culture at our career page.
RevolutionParts is an Equal Opportunity Employer; we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, gender identity or expression, sexual identity, sexual orientation, age, marital status, family status, genetic information, veteran status, or disability status.
Please Note: You will only receive correspondence through the Gem ATS or from a @revolutionparts.com email address. If you are receiving communication through any other platform or domain, it may be fraudulent, and we urge you to ignore the communication.
*The salary range listed reflects the base pay only. In addition, this role includes a variable bonus structure based on performance metrics with a target of 20% annually.
CompensationThe base pay range for this role is $100,000 – $120,000 per year.
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead and develop a team of 6-8 Customer Success Managers for enterprise security customers. Own portfolio health, renewals, and expansion; engage CISOs/CIOs on strategic accounts; drive operational rigor, escalation recovery, executive business reviews, and cross-functional alignment with Sales, Product, and Services to realize measurable customer value.
Top Skills:
Crm PlatformsCustomer Success PlatformsGovernance Risk And Compliance (Grc)Identity Governance And AdministrationIsoNistPrivileged Access ManagementSecurity OperationsSoc 2SoxVulnerability ResponseZero Trust
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Manage named accounts to drive adoption and on-time renewals of Dynatrace SaaS/Managed Digital Experience Management solutions. Serve as customer advocate and trusted advisor, run proactive account reviews, coordinate with sales, escalate critical issues, identify growth opportunities, and defend against competitors. Provide technical enablement, training, and project planning to accelerate usage. Travel as required.
Top Skills:
AWSDynatraceDynatrace IntelligenceGoogle Cloud PlatformHTMLHTTPJavaScriptAzure
Artificial Intelligence • Big Data • Cloud • Software
Manage complex, high-value enterprise accounts to drive adoption, value realization, and retention of Vendavo SaaS pricing and CPQ solutions. Build executive relationships, collaborate with account teams and SMEs, monitor customer health metrics, advocate customer needs for product enhancements, support upsell opportunities, and coordinate cross-functional teams to resolve issues.
Top Skills:
AnalyticsCpqDeal Price OptimizerEnterprise Pricing PlatformIntelligent CpqMargin Bridge AnalyzerPricepointProfit AnalyzerRebate And Channel ManagerSaaSSales OptimizerVendavoVendavo Ai
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
