Manager, HR Systems & Workforce Analytics

Job Title: Manager, HR Systems & Workforce Analytics
Department: Legal Affairs & Human Resources
Reports To: Director, Human Resources
Location: This position is 100% in-office based out of the United Center in Chicago, IL (No relocation assistance available)
Hours: Standard business hours are 9:00 am - 5:00 pm / Monday – Friday. However, this position will require occasional non-traditional hours including nights, weekends, and holidays based on the HR calendar and company event schedule.
Status: Full-Time, Exempt
# Direct Reports: 0
Compensation: The budgeted annual base salary for this position is $70,000 - 80,000 with final compensation offer based on the candidate's years of experience, skills, qualifications, and overall fit for the role. This role is eligible to participate in the Company's annual bonus program.

The Ideal Candidate:
We’re looking for a curious, analytical, tech-savvy problem solver who is genuinely obsessed with mastering systems, uncovering insights, and making things work better. You love digging into data, asking “why,” connecting the dots, and turning information into a strategy that actually moves the business forward. You’re equally energized by figuring out why an HRIS integration isn’t working, building a dashboard that makes a leader say “Wow, I finally understand this,” automating a painfully manual process, or experimenting with how AI can make HR smarter and more efficient. You don’t just maintain systems - you learn them inside and out, challenge the status quo, and look for what’s possible next. You’re a little bit HR strategist, a little bit data detective, a little bit technology geek, and a whole lot of problem solver. You have a high bar for accuracy, a healthy curiosity about how things work, and the creativity and persistence to keep digging until you find the answer. If you get genuinely excited about turning messy data into meaningful insights, complicated systems into elegant solutions, and “we’ve always done it this way” into “here’s a better way,” we want to meet you.

Role Summary:
The Manager, HR Systems & Workforce Analytics is responsible for leading the organization's HR technology ecosystem, workforce reporting, people analytics, and data governance initiatives. The Manager will oversee HRIS administration, reporting, dashboards, workforce analytics, process automation, and data integrity while identifying opportunities to improve decision-making through predictive and strategic analytics. This role plays a critical part in enabling organizational strategy by delivering meaningful workforce insights related to talent acquisition, retention, compensation, performance, engagement, organizational effectiveness, and workforce planning.

Primary Responsibilities:

HR Systems Leadership and Process Improvement (40%)

• Serve as the HR team’s primary administrator for the organization's HR systems (ADP, Clear Company, Traliant).

• Own and drive HR system configuration, maintenance, upgrades, testing, security, and optimization.

• Partner with Finance, IT and external vendors to implement new system functionality and integrations.

• Evaluate emerging HR technologies and recommend innovative solutions that improve efficiency and employee experience.

• Manage HR technology vendors and system-related projects from implementation through adoption.

• Develop and maintain system documentation, workflows, and standard operating procedures.

• Ensure compliance with all applicable data privacy and security requirements.

Workforce Analytics & Reporting (40%)

• Develop and maintain executive dashboards and workforce scorecards.

• Design automated reporting that provides leaders with timely, accurate workforce metrics.

• Analyze trends related to headcount, turnover, retention, recruiting, internal mobility, compensation, performance, engagement, and other organizational health indicators.

• Deliver predictive and descriptive analytics that support strategic decision making across the business including but not limited to developing forecasting models for staffing needs and labor costs.

• Partner with department leaders to translate complex workforce data into meaningful business recommendations.

Data Governance & Compliance (10%)

• Establish and maintain HR data governance standards; ensure accuracy, integrity, and consistency of employee data.

• Support compliance reporting requirements, including EEO, OSHA, ACA, and other regulatory obligations.

AI & Digital Transformation (10%)

• Support the organization's AI strategy through HR technology innovation by researching, evaluating, and advising on responsible AI solutions that enhance HR operations.

• Identify opportunities to automate repetitive administrative tasks.

• Promote ethical, secure, and compliant use of AI within Human Resources.

Qualifications & Requirements:

• Bachelor’s degree in Human Resources, Business or I/O Psychology, Information Systems or related field

• 5+ years of progressive experience in HRIS administration, workforce analytics, or HR technology with a demonstrable track record of owning HR systems end-to-end

• Hands-on experience with HR systems such as HRIS, ATS, LMS, and performance management (ADP Workforce Now, Clear Company, and Traliant familiarity strongly desired)

• Strong data analysis skills with expert proficiency in Excel; experience with other data visualization tools is an asset

• Clear understanding of how HR data intersects with legal compliance requirements – including recordkeeping obligations, pay equity reporting, and audit documentation standards

• Exceptional attention to detail and a zero-tolerance approach to data inaccuracy

• Ability to manage multiple systems projects simultaneously and drive continuous improvement with a positive, solutions-oriented mindset

• Proven ability to translate technical system information and processes into clear guidance for non-technical HR and leadership stakeholders

• Experience in multi-entity environment preferred

• Embraces the opportunity to be all-hands-on-deck in a high-volume, high-expectation environment and make meaningful impact as part of a small but mighty team

• Ability to adapt to occasional variations in schedule including working nights, weekends, and holidays as business needs dictate based on the event calendar

• Must demonstrate our organizational values of integrity, curiosity, empathy, collaboration, and originality

What It’s Like Working Here:

The Chicago Blackhawks experience isn’t just on the ice. Our office, located in the United Center, promotes a fun, engaging, fast-paced and collaborative atmosphere where we can celebrate both hockey and each other. Our commitment to curating an environment where all individuals feel empowered to bring their best self to work each day can be seen throughout our organization. Whether you are a job seeker looking to join the organization, a current member of our amazing team, or someone looking to help support our mission, our goal is the same – to reimagine the potential of hockey through memorable, inclusive experiences.

Perks and Benefits:

Competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), employee assistance program (EAP), comprehensive PTO package, social events, volunteer opportunities, and learning and development. Employer-paid breakfast, lunch, parking, on-site gym and training classes, employee ticket program, and more.

The Team:

The Chicago Blackhawks started their journey as one of the NHL’s “Original Six” professional ice hockey teams in 1926. Members of the Central Division in the NHL’s Western Conference and six-time Stanley Cup Champions (1934, 1938, 1961, 2010, 2013, 2015), the team calls the United Center home.

Each day the Team works to uphold our mission to reimagine the potential of hockey. At its core, the team and greater organization uphold its mission through its core values centered around integrity, curiosity, empathy, collaboration, and originality. They are fiercely dedicated to evolving and delivering new and legendary fan experiences and captivating new and diverse audiences, both on and off the ice. As part of their unwavering commitment to drive impact and purpose in the Chicago community, the organization opened the Fifth Third Arena – now Blackhawks Ice Center (the team’s official practice facility and community space for youth hockey development), continues to make expansions to the Chicago Blackhawks Foundation, and acquired the AHL team the Rockford IceHogs.

The Chicago Blackhawks continue to grow in its commitments to honor and celebrate Black Hawk's legacy by offering our platforms, making meaningful contributions, collaborating with Native American people, and reimagining ways to support the many Native American people and communities they live amongst and alongside. They engage in this work through their formal partnership with Black Hawk’s ancestral tribe, the Sac and Fox Nation of Oklahoma, which the tribe established with the Chicago Blackhawks in 2021.

The Chicago Blackhawks is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.