Leads a team of seven analysts responsible for pricing systems and applications. Owns system reliability, quality, compliance, business requirements, solution design, IT project delivery, budgets, timelines, SOPs, continuity planning, risk escalation, root cause analysis, and KPI tracking. Collaborates with sales, pricing, IT, and global stakeholders to improve pricing technology, resolve issues, and drive scalable process enhancements.
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
What can you expect as a FedEx team member?
- Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
- Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Key Responsibalities:
Team Leadership & Operational Ownership
- Lead, motivate, and manage a team of 7 analysts owning a suite of pricing systems and applications.
- Ensure reliability, quality, and compliance of pricing systems with corporate IT standards.
Solution Design & Business Collaboration
- Collaborate with cross-functional (sales, pricing, IT teams) and global (APAC, EU, US) stakeholders to gather, scope, and manage business requirements.
- Design and champion solutions aligned with business and technology goals, developing business cases alongside stakeholders.
Project & Quality Management
- Plan and manage IT projects end-to-end, ensuring alignment with business objectives, timelines, and budgets.
- Establish SOPs, contingency plans, and business continuity strategies.
- Monitor project progress, escalate risks, and assure system and application quality.
Continuous Improvement & Issue Resolution
- Lead root cause analysis of pricing system issues and implement long-term, scalable fixes.
- Develop and track KPIs to measure system performance, issue resolution, and team productivity.
You will be a great fit if you:
- Hold a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related discipline.
- Have 5-10 years of relevant experience in pricing systems or IT applications management, including 5 years leading analyst teams.
- Have a proven track record of attracting, retaining, and developing high-performing teams in diverse and inclusive environments.
- Demonstrate thought leadership with a creative mindset to innovate and re-engineer processes for greater efficiency.
- Resilient, an excellent communicator, and able to influence and drive change at all organizational levels.
- Proficient in at least one programming language such as Python, Java, or SQL.
- Thrive in diverse, fast-paced, and dynamic environments.
Job Posting End Date:
2026-11-30FedEx Chicago, Illinois, USA Office
Chicago, United States, 0
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