Leads all programs and special events at a community ice center, overseeing staff, budgets, scheduling, contractor agreements, customer experience, revenue growth, and operational improvement. Supervises figure skating, hockey, and customer experience leaders while identifying new programming and revenue opportunities. Requires frequent evening and weekend work based on facility needs.
“Recreate” a better life with a career in the field of Parks & Recreation!
JOB SUMMARY
The Program Manager is a key strategic leader at the Glenview Community Ice Center, driving program growth, financial performance and operational excellence. This position is responsible for building strong relationships with staff and customers to continue to drive improvement and program growth. Responsible for overseeing all Ice Center Programs and Special Events. Direct Supervisor for Figure Skating Director, Hockey Director and Customer Experience Supervisor. The Program Manager essential functions include, but are not limited to:
- Oversees all internal programs, drop ins and special events. Reviews and updates programs and services to meet patron needs and expectations. Seeks new program and special event revenue opportunities.
- Develops all budget and administrative areas related to front desk, special events, figure skating, hockey, karate, and camps.
- Drives budget performance through strategic program management and promotion, revenue growth, cost savings, and continuous improvement of the customer experience.
- Build strong relationships with staff and customers to understand needs, identify programming opportunities and drive program revenue growth.
- Directly oversees programs that collaborate with independent contractors, responsible for maintaining agreements and certificates of insurance for ICAs.
- Manages scheduling of ice and facility spaces to maximize program utilization and revenue.
QUALIFICATIONS
- Education: Bachelor’s degree in Parks & Recreation, Business Administration, Sports Management or related field required. Will consider significant and material experience in lieu of formal education.
- Experience: At least 5 years relevant experience. Prior supervisory experience required.
- Certifications / Memberships: Professional certification(s) and/or active membership in a professional association desirable.
- Licenses: Valid Illinois driver’s license required.
SCHEDULING & PAY
- This is a full time year round position. Daily schedule will vary based on program, special event and facility needs, with frequent nights and weekends based on program and facility needs.
- Target hiring range is $72,758.40-$78,000, dependent on qualifications. The full pay range is $72,758.40-$105,500.74.
BENEFITS WE OFFER: In exchange for your time and talent, we offer a generous benefit package, including:
- Medical Coverage – PPO or HMO
- Dental Coverage
- Prescription Coverage
- Vision Coverage
- Life Insurance
- Short- and Long-Term Disability (IMRF)
- Short-Term Disability Supplemental (Aflac)
- Pension/Defined Benefit Plan (IMRF)
- 457 Plan/Defined Contribution Plan
- Paid Time Off & Paid Emergency Leave
- Tuition Reimbursement
- Professional Membership Dues Reimbursement
- Public Service Loan Forgiveness
- Park District Facility Discounts and Usage Benefits
- Park District Facility Discounts and Usage Benefits
FOR MORE INFORMATION
Contact Kayla Lindgren at 224-521-2088 or [email protected]
APPLY ONLINE
Visit us at www.GlenviewParks.org – click on “Jobs” at the top of the page.
If interested, please apply early. Recruiting and interviewing will begin immediately.
Glenview Park District Glenview, Illinois, USA Office
Glenview, IL, United States
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