Manager of Public Safety and Security

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Responsibilities:

Duties and responsibilities include but are not limited to:

• Receiving general direction from the Director, Public Safety and Security the incumbent is responsible for the day-to-day shift operation. Supervises personnel, conducts shift debriefs, daily huddles and assures that proper follow-up occurs on all incidents and that all documentation is accurate and complete.

•   Responsible for departmental scheduling to 24 hour coverage of all shifts and other activities.

•   Interacts with all department directors and managers to build a collaborative security program.

•   Participates in the formulation and implementation of departmental strategic planning and participates in the annual preparation of the department budget.

•   Works with Director to develop Departmental Strategic Plan and implementation.

•   Assesses and participates in the training needs of staff; conducts training sessions with clinical and non-clinical staff in Hospital De-escalation and Fire Safety programs.

•   Conducts annual risk assessments and develops plan to respond to findings.

•   Responds to emergencies or major occurrences that require managerial intervention; facilitates event debriefs or reviews as needed.

•   Ensures that Hospital security regulations are enforced and that criminal violations and security problems are investigated and appropriately reported to management and law enforcement agencies as necessary.

•   Carries out departmental policies and enforcement.

•   Oversees interviewing process for hospital based and contract staff; provides orientation to new employees, completing formal performance evaluations annually; counsels and motivates staff.

•   Oversees the orderly handling of court documents between the Hospital and law enforcement agencies. Maintains a collaborative relationship with community partners.

•   Assumes all duties and responsibilities of Lead or Public Safety Officer when required.

•   Maintains Hospital lost and found process.

•   Manages Security technology, including but not limited to Access Control, ID badging and CCTV system, troubleshooting, expansions and upgrades, etc.

•   Participates in Safety Committee, Workplace Violence Committee and Emergency Management Committee and other Committee assignments as required.

 Qualifications

Education:           Variety of related security courses beyond the high school level. Bachelor’s degree preferred.

Experience:         Demonstrated ability to effectively lead a team as well as being a team member. Four years’ experience in the field with two years of progressive supervisory experience. Use and knowledge of Environment of Care Standards under the Joint Commission related to Security.

Skills: 

• Have the ability to effectively speak, read and write English.

• Have a working knowledge and literacy of CCTV, ID badging and Access Control Systems (CCure 9000/current systems).

• Ability to use a telephone, public safety radio and communications and dispatch software.

• Possess the flexibility to work a variety of shifts in a given schedule period to include overtime as needed

• Possess the ability to handle private information with discretion and in accordance with all applicable Hospital and State & Federal guidelines.

• Maintain AVADE de-escalation certification and AHA BLS CPR certification.

• Possess working knowledge of Hospital Incident Command System (HICS).

• Meet all requirements of the Public Safety Officer position.

• Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate. Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others. Handle a variety of diverse and stressful situations. Work effectively both independently and in teams.

• Customer service: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.

• Strong problem solving: critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. Ability to deal with, and deescalate, anxious/stressed people and manage aggression. High volume of activity; handle complex interpersonal situations and crisis management scenarios. Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity.

• Professional orientation: attuned to current management, motivation, coaching theory and practices to support performance; pursue personal growth and development of self and the employees supervised, working knowledge of personnel relations and corrective action.

• Ability to maintain security, certifications and licensures.

• Competent to ensure compliance with local, state and federal laws, hospital policies and procedures.

• Strong writing skills to provide and maintain documentation to support data. Basic computer skills; typing and use of database software.

Registration/Certification 

• AVADE de-escalation training program instructor certification preferred.

• American Heart Association BLS CPR certification

• Mass License to Carry-Class A will need to be obtained within 6 months of hire

• SSPO certification will need to obtained within 6 months of hire.

Pay Range:

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.