Manager, Software QA Engineering

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
As the Software QA Engineering Manager, you will lead a team of quality engineers responsible for ensuring reliability, performance, and accuracy across applications that support media ingest, content ordering, metadata enrichment, and upstream/downstream integrations.
You will drive quality engineering strategy across systems used by Scheduling, Operations, Playout, Video Supply Chain, Finance, and enterprise content teams. This role is perfect for a leader who loves solving complex problems and optimizing the quality of workflows that power a fast-paced media environment.
Responsibilities Include:
Quality Engineering Leadership

• Define and implement the QA strategy for Ingest and Ordering applications, including functional, integration, API, end-to-end, regression, performance, and automation testing.
• Build and evolve test plans, automation frameworks, execution standards, and quality gates across multiple systems and environments.
• Establish and track quality KPIs such as test coverage, defect density, reliability metrics, and release readiness scores.

Media Workflow Quality

• Oversee testing across complex upstream/downstream integrations including MAM systems, scheduling/traffic systems, playout, supply chain, and content rights platforms.

Operational Excellence

• Partner with SRE, DevOps, and Platform teams to validate system resilience, performance under load, and operational monitoring.
• Lead UAT coordination with business partners such as Scheduling, Editorial Ops, Content Operations, and vendor teams.

People & Process Management

• Manage and mentor a team of onshore and offshore QA engineers across multiple parallel testing efforts and releases.
• Establish WIP limits, testing workflows, and continuous improvement practices aligned with Agile/Kanban methodologies.
• Act as the primary decision-maker on testing priorities, risk mitigation, and release quality criteria.

Stakeholder & Cross-Functional Collaboration

• Collaborate with Product, Engineering, Operations, and PMO to ensure alignment on requirements, milestones, and delivery.
• Facilitate defect triage, risk assessments, and release readiness reviews.
• Communicate status, risks, and quality insights to leadership and stakeholders clearly and effectively.

Qualifications
Basic Requirements:
Education & Experience

• Bachelor's degree in Computer Science, Engineering, Information Technology, or related field.
• 5+ years of experience in Software Quality Assurance, Quality Engineering, or Test Engineering.
• 2+ years of experience leading or managing a QA or Quality Engineering team (onshore/offshore, hybrid, or distributed).
• Proven experience driving QA strategy across multiple applications, services, or platforms.

Technical Skills

• Strong understanding of QA methodologies, testing types, and SDLC/SDLC models (Agile, Kanban, CI/CD, DevOps).
• Hands-on experience designing and executing multiple testing strategies such as regression, integration, end to end, and performance testing.
• Experience developing or maintaining test automation frameworks (e.g., Selenium, JUnit, TestNG, Cucumber, Cypress, Playwright).
• Experience with version control and CI/CD tools (GitHub, GitLab, Jenkins, or similar).
• Strong working knowledge of cloud platforms (AWS, Azure, or GCP).
• Proficiency with QA and defect management tools (Jira, TestRail, Zephyr, qTest, or similar).
• Familiarity with modern observability tools (Datadog, Splunk, New Relic, Grafana, or similar).

Leadership & Management

• Strong resource planning, prioritization, and project/team management skills.
• Ability to define and enforce quality standards, processes, and best practices.
• Skilled in risk identification, mitigation strategies, and release readiness assessment.

Communication & Collaboration

• Excellent verbal and written communication skills.
• Ability to translate business requirements into testable technical scenarios.
• Experience collaborating with Product, Engineering, DevOps, SRE, and cross-functional stakeholders.

Desired Characteristics:

• Experience in media, entertainment, broadcast, streaming, or digital content workflows.
• Understanding distributed systems and event-driven architectures.

Additional Requirements:
Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee's residence. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $135K-$160K (bonus eligible)
We are accepting applications for this position on an ongoing basis.
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Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].
For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.