Manager - Specialty Strategy and Business Value

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Profile Summary

The Manager – Specialty Strategy and Business Value is a high-impact role on the Strategic Analyst Team, focused on advancing CVS Specialty’s most important technology and operational priorities. This colleague will help transform complex data, operational insights, and cross-functional business needs into clear strategies, measurable outcomes, and executive-ready recommendations. By partnering with Specialty Technology, Product, Engineering, Operations, Finance, Resource Planning, and business teams, this role will help identify and accelerate opportunities that improve patient experience, simplify colleague workflows, strengthen service efficiency, and deliver sustainable enterprise value.

Job Description

As a Manager – Specialty Strategy and Business Value, you will support the development of a differentiated, best-in-class specialty pharmacy experience that improves health outcomes for specialty patients, simplifies the colleague experience, and delivers measurable business value.

This role will use data, analytics, business storytelling, and strong stakeholder partnership to identify high-impact opportunities, build business cases, support roadmap prioritization, and quantify value delivered through Specialty Technology and operational enablement. The colleague will help connect strategy, operational performance, patient and colleague experience, and service efficiency into a clear view of business impact.

The successful candidate will operate with strong ownership, urgency, analytical rigor, and attention to detail while managing multiple priorities across a complex, cross-functional environment. This role requires comfort working through ambiguity, structuring complex problems, simplifying detailed analysis into executive-ready insights, and influencing outcomes through strong partnership across Product, Engineering, Operations, Finance, Resource Planning, and business stakeholders.

Key Responsibilities

• Conduct quantitative and qualitative analyses to evaluate business performance, operational pain points, workflow opportunities, and areas for improvement.
• Collect, analyze, and synthesize business, operational, product, financial, and colleague workflow data to identify trends, insights, risks, and value opportunities.
• Develop business cases, feasibility assessments, cost-benefit analyses, value-sizing models, and benefit realization frameworks for proposed solutions, technology enhancements, and operational improvements.
• Assess the effectiveness, adoption, operational impact, and service efficiency contribution of Specialty Technology products and enabled capabilities.
• Translate complex analysis into clear, concise, actionable insights that support leadership decision-making and roadmap prioritization.
• Create executive-ready summaries, presentations, dashboards, value tracking materials, and recommendations for cross-functional and senior leadership audiences.
• Partner with Product, Engineering, Operations, Finance, Resource Planning, and business stakeholders to validate assumptions, define success measures, align on ownership, and support ongoing value tracking.
• Support roadmap prioritization, discovery, sizing, development, implementation, and post-launch performance monitoring for Specialty Technology and value acceleration initiatives.
• Conduct impact assessments and gather stakeholder feedback to inform solution design, rollout approach, operational readiness, change management needs, and go-forward recommendations.
• Facilitate meetings, workshops, and presentations to gather requirements, validate solutions, align cross-functional partners, surface risks, and support decision-making.
• Help simplify the Specialty front-end colleague experience, particularly for Pharmacy Service Representatives and operational teams impacted by technology, workflow, and process changes.
• Actively contribute to team meetings, brainstorming sessions, and collaborative projects by sharing ideas, providing feedback, and helping advance Strategic Analyst Team priorities.
• Leverage analytics techniques and tools, including SQL, Python, Excel, Tableau, Power BI, and related platforms, to gather data, create models, forecast impact, develop dashboards, and support business decision-making.
• Maintain a strong understanding of Specialty pharmacy operations, patient engagement, colleague workflows, compliance considerations, technology enablement, and business value drivers.

Required Qualifications

• 5-7 years of overall work experience with 3+ years of experience specifically focused in pharmacy operations
• 3+ years of experience in data analytics, business analytics, financial analysis, operational analytics, value measurement, or performance reporting.
• Demonstrated ability to analyze and synthesize large amounts of complex data into relevant, actionable insights.
• Strong business acumen with the ability to connect data, strategy, operations, colleague experience, patient experience, and financial impact.
• Strong written and verbal communication skills, with the ability to tailor messaging for operational, cross-functional, and leadership audiences.
• Ability to develop and deliver presentations that clearly communicate business opportunities, risks, recommendations, and measurable outcomes.
• Ability to create clear, concise, executive-ready materials that translate complex work into business impact, tradeoffs, risks, opportunities, and next steps.
• Strong attention to detail with the ability to manage multiple priorities, adjust quickly, and meet deadlines in a fast-paced environment.
• Strong stakeholder management skills with the ability to partner effectively across Product, Engineering, Operations, Finance, Resource Planning, and business teams.
• High energy, strong sense of urgency, and demonstrated ownership in driving work forward from analysis through recommendation, alignment, and execution support.
• Ability to work independently through ambiguity, structure complex problems, influence outcomes without direct authority, and drive clarity across cross-functional teams.
• Advanced proficiency with Microsoft Office Suite, including PowerPoint, Excel, Teams, Outlook, and Copilot.
• Experience using SQL, Python, or related analytics tools to support data modeling, forecasting, dashboarding, scenario analysis, and business case development.

Ability and flexibility to travel up to 10%

Preferred Qualifications

• 3+ years of Specialty Pharmacy Experience
• Bachelor’s degree or above in business, healthcare, computer science, statistics, analytics, engineering, finance, or a related field strongly preferred.
• Advanced working knowledge of specialty pharmacy data systems, operational platforms, and enterprise data environments such as SPEDM, Azure, GCP, or similar platforms.
• Experience developing service economics models, operational impact assessments, value realization frameworks, benefit tracking, or business performance reporting.
• Strong executive communication and business storytelling skills, with the ability to convert detailed analysis into clear recommendations for senior leadership.
• Demonstrated ability to establish operating cadence, track milestones, manage dependencies, identify risks, and follow through on action items across multiple workstreams.
• Experience supporting technology-enabled transformation, operational optimization, patient engagement, colleague experience, or digital enablement initiatives.
• Ability to balance strategic thinking with disciplined execution, ensuring recommendations are practical, measurable, and aligned to enterprise priorities.

Education

• Bachelor’s degree or equivalent experience required.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.