Manager, Technical Certification and Documentation Services

What You'll Do:

Technical Certification Services supports business process testing for internal and external business users including:

• Externally requested testing of real-time and batch data interfaces, facilitating roundtrip testing through OCC systems for on-boarding, new or expanded external capabilities and software, OCC expanded functionality and industry initiatives to ensure external party readiness,

• Business process discovery testing, internal controls and audit verifications for internal OCC departments, New Products testing, RPA support, and other test related efforts as requested

In addition, Technical Certification Services supports Production Connectivity and Production DDS Maintenance activities as requested on behalf of Business Operations groups.

The Technical Certification Services QA Manager will oversee day-to-day operations including building team strategy, employee development, and creating/maintaining department policies and procedures. This position requires a mix of business and technical knowledge. Specifically with the ability to liaise between functions to support business process verification and utilize technology to meet business goals while providing exceptional customer service.

• Responsible for triaging test requests, liaising with internal/external business and technical resources to scope and schedule efforts prior to assigning direct testing resources.

• Forecasts testing associated with industry wide efforts, on-boarding new business partners and working with internal departments to facilitate custom business scenario efforts.  

• Performs impact analysis and plan for certification testing (internal, external or simulation) and documentation efforts related to OCC Projects.  Manages the overall deliverables.

• Actively creates and fosters excellent customer service driven relationships with OCC external parties and internal business departments.

• Coordinates the overall testing schedule, environment maintenance and external party connectivity.

• Ensures proper execution of process/procedure/controls as it relates to Production Connectivity and Production DDS Maintenance requests.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Proactively respond to both external and internal inquiries, prioritizes and distributes departmental tasks for assignment.

• For testing efforts associated with internal project work, actively participate in project meetings to provide testing status. Report any missing/incomplete capabilities identified during testing and escalating any impacts to the overall project timeline to management.

• Lead in the creation and development of test strategies and test scripts that efficiently meet the needs of the external/internal project.

• Serves as a resource in problem solving and troubleshooting support for team, management and department stakeholders.

• Understands environment requirements and can oversee maintenance activities including upgrading, analyzing impacts to active test environments and coordinating the implementation of those changes.

• Oversee completion of Production Connectivity and Production DDS Maintenance requests as required in a timely fashion with adherence to process controls.

• Ability to execute testing, as required, in assistance to completing departmental objectives and efforts.

• Complete various projects and initiatives assigned by Management.

Supervisory Requirements

• Manage team of 5-10 testing resources.

• Complete employee performance appraisals.

• Promotes individual employees with personal and career development goals.

• Performs departmental and new employee training.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work effectively with internal/external customers and multiple levels of management.

• Ability to translate technical requirements to non-technical users.

• Ability to absorb and retain working knowledge of multiple OCC department functions and external party interactions with OCC.

• Excellent verbal, written and interpersonal communication skills, sound judgement and time management skills.

• Highly motivated self-starter with creative problem-solving skills.

• Excellent organizational skills, ability to manage and prioritize assignments while responding to shifting priorities.

• Skilled at problem escalation and resolution.

• Superb work ethic, attention to detail, team orientation, and commitment to excellence.

• Strong skills or experience in manual testing, user acceptance testing, both front/back end testing, and familiarity with automation technologies.

Technical Skills:

• Requires a broad knowledge of systems and application development technological alternatives: familiarity with Client/Server concepts (i.e. Java, JSP, Servlet, C++, HTML, Unix/Linux, SQL), Mainframe (TSO navigation, basic file editing, job monitoring), Unix/Linux (basic VI Editor skills), and scheduling packages (UC4).

• Understanding of relational database models.  Experience in SQL (DB2, SQL server; queries, data manipulation, reading data models).

• Familiarity with XML concepts and structures.

• Familiarity with real-time (MQ) and batch (SFTP) protocols.

Education and/or Experience:

• 1-3 years management or direct supervisory experience.  Experience with remote management a plus.

• Bachelor’s degree in Management Information Systems, Computer Science or a related discipline, or an equivalent combination of education and work experience.

• At least 5 years’ IT experience (System/Business Analyst, QA or Business Process testing in a structured quality environment).

• Experience in developing test scope and plans, project management, SDLC methodology.

• General securities markets, derivatives and options knowledge preferred.

Certificates or Licenses:

• None

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation

• The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.
• In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
• We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on www.theocc.com/careers
• All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range

Incentive Range

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

For more information about OCC, please click here.

OCC is an Equal Opportunity Employer