Manager, Technology & Innovation

The Manager, Technology & Innovation supports the delivery, governance, and optimization of technology enabled solutions across Legal & Regulatory Compliance (LRC). This role partners closely with Technology & Operations to ensure legal technology initiatives are well-governed, secure, scalable, and aligned with BMO’s strategic priorities.

This role is accountable for program execution across multiple initiatives, including AI-enabled solutions, access management, training and enablement, and knowledge management platforms, while ensuring strong risk, financial, and change management discipline.

Key Accountabilities

Program management & governance

• Own the multi‑year roadmap for technology, ensuring alignment to enterprise and LRC strategy, focusing on AI-driven technology solutions.

• Develop business cases and TIP funding submissions; define scope, success metrics, benefits, and ROI; manage approvals and stage gates.

• Establish and manage program governance including prioritization, records management, spend, and benefits tracking.

• Lead access management for knowledge management systems and subscriptions.

Business / IT integration

• Act as the primary liaison between T&O and LRC to support effective technology solution delivery and support.

• Elicit and document business and technical requirements; translate workflows into solution designs in partnership with T&O and vendors.

• Lead prioritization, sequencing, and release planning across multiple products; coordinate production support, upgrades, and enhancements.

• Ensure data governance, integration design, and reporting requirements are defined to enable adoption and decision‑making.

Change management, training & enablement

• Build and execute change strategies and detailed plans (stakeholder analysis, readiness, communications, training, sustainment) for each release.

• Develop targeted communications and leadership messaging; identify the right channels, cadence, and senders to drive awareness, compliance and adoption.

• Monitor adoption, run feedback loops, and implement corrective actions; celebrate milestones and embed sustainment practices.

• Design and deliver training curricula surrounding systems and processes.

• Serve as a trusted point of contact during periods of change.

Access management & controls

• Define and administer role‑based access models for applications, ensuring least‑privilege, segregation of duties, and auditability.

• Partner with IAM and Security on provisioning/de‑provisioning workflows, periodic access reviews, and evidence for audits/regulatory exams.

Budgeting, planning, and TIP funding

• Compile and manage the annual technology budget, track spend and communicate on progress.

• Oversee specific projects owned by the Chief Operating Officer, ensuring responsible spending and realization of benefits.

• Own TIP funding intake, artifacts, and oversee benefits and spend tracking and variance explanations.

Knowledge management

• Curate standards, templates, and best practices; embed knowledge capture into workflows and tools.

• Support platforms such as document and knowledge management systems

• Partner with stakeholders to define content standards, taxonomy, naming conventions and governance for knowledge records.

• Serve as the primary contact for technology vendors, including for billing purposes.

Qualifications

• Undergraduate degree in Business, Technology, or a related field.

• 5–7 years experience in program or project management, preferably in a legal, risk or governance role.

• Vendor management experience strongly preferred

• Experience with iManage and SharePoint is an asset

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem-solving skills - In-depth

• Influence skills - In-depth

• Data driven decision making - In-depth.