Market Director - Account Management

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.   

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!   

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.  

POSITION TITLE

Market Director - Account Management

POSITION LOCATION

Illinois

Ohio

The Market Director – Account Manager is a vital member of the sales team as they will help manage the network (in the assigned territory by working directly with CareScout Quality Network providers.  This role will be focused on maintaining and maximizing the existing network, which may include: identifying providers that have opportunities for improvement and or/need additional support, working closely  with non-responsive providers, providing education & network updates and managing overall provider expectations.

This role is the day-to-day conduit with our providers. Reaching out to them regularly to maintain a strong relationship and being the team member that is in the know of how they are performing. This individual will work closely with their RVP, Market Director and Internal Sales partner to keep our provider network healthy and active.

What you will be doing

• Build and maintain relationships with providers; provide support where needed
• Assist with existing provider outreach/follow up efforts
• Manage provider inquiries and escalating to appropriate contact (RVP/MD/IST)
• Help execute after-sales and support needs of providers to fine-tune the provider’s experience.
• Work with Market Director and internal team to help find providers to provide emergency care needs
• Share provider feedback and intelligence with sales and other supporting teams
• Work closely with your RVP, Market Director, and internal partner to build general brand awareness, drive provider engagement, and assist in aligning and rolling out initiatives
• In conjunction with Market Director, educating prospective and existing providers about new and existing CQN features and functionality.
• Document all activity in the CRM system (MS Dynamics 365) i.e., appointments, follow-ups, opportunities, etc.
• Support RVP/MDs with material needed for external and internal events
• May attend trade shows, industry events and community events with RVP or other team members
• Assist with administrative tasks and projects and other duties as assigned.
• Role may travel up to 40%

What you bring:

• BA/BS or equivalent experience
• 3-5 years of sales and/or relationship experience, with a customer first mindset in home, community, assisted living, nursing home or continuing care retirement communities (CCRCs).   Previous experience as home care or facility market director or similar will be given preference.
• Exceptional organization, communication & interpersonal skill and relationship building is mandatory.
• Possess a positive, self-starter attitude
• Comfortable adapting to new experiences and change and flexible mindset about doing whatever is needed for the overall success of the team
• Takes accountability and ownership of performance and outcomes
• Professional appearance and demeanor

General Expectations:

• Understand the needs, motivations, and expectations of a wide variety of healthcare and LTC providers.
• Demonstrate a constant passion for fulfilling our mission in a high-touch organization; don’t be afraid to try, dig in, and deliver.
• Engage in activities with a sense of humor, good judgment, professionalism, urgency, and attention to detail.
• Consistently nurture and represent our organization, mission/vision, programs, and activities with a strong, positive image both internally and externally
• Maintain open, transparent, and direct communications and reporting with your RVP, Market Director, internal partner and other areas of the organization.
• Be flexible and open to fulfill additional/modified responsibilities to support our entrepreneurial environment.
• Collaborate with leadership and peers; keep open, transparent, and direct communications and reporting.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement,  Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services