Principal Digital Experience Management at Discover
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
What You'll Do:
Manages the organization's digital road map and leads supporting projects from inception to implementation. Assess opportunities in the digital space, monitors competitive trends, understands consumer needs and find best practices across the financial services industry to identify innovative solutions that will support the organization's digital strategy and business goals. Responsible for overseeing the definition of the digital experience across web/mobile platforms and leading projects through the full development life cycle involving large cross-functional teams and external agencies.
How You'll Do It:
Manages all aspects of the digital experience, including feature definition, user experience design, information architecture and content for web and mobile platforms. Delivers a consistent and satisfying digital experience at all customer touchpoints.
Defines scope of digital initiatives and produces detailed business requirements and wireframes that will drive development, testing, deployment and ongoing measurement. Manages project plans and leads projects through the full lifecycle, which requires extensive cross-functional involvement, approvals and support from Technology, Operations and Law & Compliance.
Conducts baseline industry, competitive and consumer research to develop comprehensive and compelling business cases for new digital initiatives to support business goals.
Identifies and monitors key performance indicators, end user adoption and usage of key features that improve user experience and drive financial results. Effectively communicates key success metrics to leadership.
Negotiates and manages agency partnerships and consultants to develop, as well as further enhance digital strategies. Manages expense forecasting and billing of programs to ensure quality and accuracy.
In adherence with company policy, coordinates closely with Operations, Technology and Law & Compliance teams to define processes, training, communications and controls. Defines and publishes digital standards and guidelines.
What You'll Need to Have:
6+ years Marketing, Digital Marketing, Information Technology, UX Design or related
Even Better If You Have:
8+ years Marketing, Digital Marketing, Information Technology, UX Design or related
2+ years People Management
In Lieu of Education Experience:
8+ years Marketing, Digital
Marketing, Information Technology, UX Design or related
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.