Sr Mgr, Onsite Search Strategy, Zoro Tools

| Northwest Suburbs

Sr. Manager, Onsite Search Strategy

ZORO is creating innovative digital solutions that are transforming the MRO Industry. We are looking for passionate, driven people who want to join a high energy, uber growth team.

Working closely with the Director of Searchandising, the role will manage the Onsite Search team and platform for Zoro.com

Primary Function

  • Manage onsite search strategy development, enhancements and implementations including recommending the selection of tools, systems, processes and/or provider relationships.
  • Lead the development of onsite search optimization processes, methodology, governance, and practices leveraging onsite search platforms and related tools.
  • Own the onsite search tool, vendor relationships, roadmap, tool administration & access.
  • The role reports directly to the Sr. Director, Customer Experience and will manage an initial team size of 3-5 onsite search team members.

Principal Responsibilities

  • Manage ongoing refinements and execution of roadmap.
  • Develop and manage the onsite Search dashboard and other metrics.
  • Manage teams in the determination and execution of onsite search strategy, searchable fields, relevancy ranking strategies and business rules (biases, thesaurus, redirects, triggers, etc)
  • Partner closely with Merchandising Team to support search result templates, redirects, biasing, and general search platform support.
  • Partner closely with UX and UI teams in search results layout and optimization of content
  • Partner closely with Development, QA, and Architecture teams to ensure optimization of technology
  • Research and recommend changes in data enhancements.
  • Fully leverage onsite search platform capabilities to improve relevancy.
  • Work alongside Product Information Team to achieve SKU level data enhancements and maintenance.
  • Direct teams in key word and null search data mining and management.
  • Manage third party relationships including search technology providers and contracted onsite search services.
  • Lead teams in the development of search data strategies and approaches.
  • Allocate resources to search and data projects.
  • Ensure timely response to onsite search feedback.
  • Lead the integration of onsite search responsibilities with necessary areas such as UX, SEO & PPC.
  • Build onsite search, keyword optimization expertise to deliver best in class customer experiences.

Drives Revenue:

  • Analyze and report to Leadership business trends, key metrics, and online customer experience and react as necessary to ensure financial KPI’s are in range and being met or exceeded.
  • Drive Sales, Click-Through, and Conversion Rate by utilizing and implementing search optimizations, automations, and technologies.
  • Develop overall onsite search strategy and framework to onsite search relevancy and performance, including translating long term plans to immediate actions, reviewing competitors and Best in Class industry experiences while developing a deep understanding of customer onsite search behaviors.

Qualifications

  • Bachelors Degree, preferably in marketing and technology. MBA preferred
  • 5-7 years’ experience in eCommerce with emphasis in onsite search optimization
  • 3-5 years’ experience managing key suppliers/service providers
  • 3-5 years’ experience managing teams
  • Experience in high volume, high SKU online environment
  • Experience in SEM, SEO and onsite search
  • Experience with SOLR, Endeca, Searchandiser, Google Search Appliance or similar Onsite faceted search tools
  • Strong knowledge of Google Analytics, Site Catalyst or similar tools
  • Proven data analysis skills with a proven detail orientation
  • Demonstrated proficiency in creating direction and translating into operational tactics
  • Superior interpersonal communication skills which facilitate the building of relationships throughout an organization and decision making
  • Demonstrates the Zoro Values of Transparency, Ownership, Winning and Losing Together, and Customer Obsession
  • Minimal travel required

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement

Location

One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.
225 W. Ohio Street, Chicago - River North & Buffalo Grove, IL

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)

Adam

HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Parking
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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