Provide system-level technical support for Intellihot products to customers and dealers via phone/email, troubleshoot connected mechanical/electrical/plumbing/control issues, escalate and recommend product improvements, assist with sizing/applications, update technical documentation, and participate in after-hours call rotation and periodic training.
Position Summary
The Mechanical Systems Engineer (MSE) requires knowledge of mechanical systems, electrical systems, potable water plumbing components, controls, assembly, and fabrication of Intellihot products. This position will provide system level technical support to customers and dealer/contractor network personnel to troubleshoot and resolve product performance issues.
Role & Responsibilities
- Provide system level technical support to customers and dealer/contractor network personnel via phone/email.
- Be an expert to analyze the connected Intellihot products and offer technical support to resolve issues.
- Evaluate and escalate cases to team lead as needed.
- Participate in periodic training sessions when needed.
- Recommend changes to the team lead based on field issue cases you deal with to improve product quality and resolve various ongoing problems.
- Recommends improvements to technical service documents, manuals, troubleshooting guides, and startup procedures.
- Assist with sizing and applications requests if needed.
- Participate in weeknight/weekend/holiday after hours call rotation
- Perform other duties as assigned
- Education Requirement: BS in Mechanical Engineering or equivalent experience (3-5 years).
- Excellent “hands-on” approach to problem solving.
- Excellent verbal and written communication skills.
- Working knowledge of Windows OS, iOS and Android.
- Microsoft Word, Excel and PowerPoint.
- Travel Requirements: < 10%
Competencies:
- Customer Focused
- Communication
- Problem Solving
- Patience
- Organization Skills
- Take ownership
- Self-Taught
Salary Range: $65,000-75,000 per year
Benefits: Medical, dental, vision insurance, 401K with company match, life insurance, short term disability, long term disability, paid time off, paid holidays, and bonus potential
Similar Jobs
Industrial • Manufacturing
Support design, analysis, and validation of cooling systems for diesel and electrified equipment. Perform 1-D simulations and CFD to size components, evaluate airflow and thermal performance, correlate simulations with test data, investigate cooling issues, and collaborate with design, systems, and validation teams to recommend improvements and enhance simulation tools and processes.
Top Skills:
1-D Simulation ToolsAnsys FluentC++CfdCreoGt-SuiteOpenfoamPythonStar-Ccm+
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
As a Nurse Practitioner, you will conduct in-home assessments, educate patients, and collaborate with primary care providers to improve health outcomes.
Top Skills:
Electronic Medical RecordsTechnology
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Conduct in-home health assessments for Medicare Advantage members, focusing on improving health outcomes through education and collaboration with primary care providers.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
