Network Attached Storage (NAS) Implementation Support Planner

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Network Attached Storage (NAS) Implementation Support Planner, you will contribute to the success of Caterpillar's remote and global NAS environment. In this role, you will be part of a team responsible for storage migrations, implementation projects and support. This includes planning, creating design solutions, deploying, and monitoring to ensure the NAS infrastructure operates at maximum reliability, scalability, and efficiency.
What You Will Do:

• Design, document, deploy, and manage remote office NAS solutions through all phases of lifecycle management for Dell, NetApp and Pure storage equipment deployed at enterprise hosting locations and local facilities.
• Support infrastructure and deployment projects across multiple regions and locations.
• Partner with hardware, software, and vendor teams on the development of data center solutions.
• Provide project participation, advice, and counsel to IT personnel, management, and project teams on various aspects of remote office and global NAS hardware and software.
• Plan and implement large scale data migrations for global site locations.
• Establish and implement global security and operational best practices and adhere to IT Controls.
• Adhere to IT Service Management processes, instruction, and procedural documentation.
• Work with application support teams/customers/operations/application teams to develop plans to minimize the technical and/or business impact of NAS environment changes.
• Monitor, troubleshoot and resolve complex problems within the NAS environments.

What You Will Have:
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:

• Advises others on the assessment and provision of all technical solutions.
• Engages appropriate subject matter resources to effectively resolve technical issues.
• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
• Assumes accountability for personal technical performance and holds others responsible for theirs.

Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Level Expert:

• Leads in the design of IT hardware to meet organizational needs.
• Develops policies and processes associated with the implementation of IT hardware.
• Leads in the integration of IT hardware for other platforms within the organization.
• Elaborates on key issues and solutions during the hardware design, implementation and integration process.
• Improves the functionality of an organization's IT hardware.
• Monitors new IT hardware technologies provided by vendors.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Extensive Experience:

• Plays an active or leading role in recording and storing requirement documents in various forms.
• Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
• Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.
• Produces detailed functional and information requirements models and documentation.
• Trains others on requirements walkthroughs and quality reviews.
• Utilizes automated diagramming tools to ensure traceability of requirements.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Extensive Experience:

• Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
• Creates trouble reports for all issues found and reviews solutions for completeness and correctness.
• Directs the resolution of communications problems in multi-vendor environments.
• Resolves a variety of hardware, software, and communications malfunctions.
• Coaches others on advanced diagnostic techniques and tools for unusual or performance-related problems.
• Facilitates the distribution of releases reports and correction packages to departments or clients.

Top Candidates Will Also Have:

• Bachelor's degree in computer science, Computer Engineering, or related field.
• 10+ years deploying and supporting Network area storage infrastructure and software.
• Experience with Dell, Netapp and Pure NAS hardware/software and any other storage vendor that could be relevant.
• Experience with servers, desktops, networking and security systems as it relates to storage connectivity and support.
• Strong communication, teamwork, analytical, interpersonal, and customer service skills.
• Ability to communicate service interruptions is critical; management and impacted customer base must be aware of the situation and anticipated recovery time.
• Experience working on multiple projects simultaneously and delivering against deadlines in a complex global environment.

Additional Information:

• Relocation assistant is not available
• Visa Sponsorship is not available
• Travel less than 10%

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed
Summary Pay Range:
$128,470.00 - $208,770.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
March 12, 2026 - March 27, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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