Coordinate FCL and LCL ocean export shipments from booking through delivery. Prepare and review bills of lading, shipping instructions, customs and export documentation; monitor schedules and milestones; coordinate carriers, truckers, warehouses, customers, and overseas agents; ensure export compliance; resolve delays and discrepancies; maintain shipment records; reconcile invoices and support billing, quotations, cross-trade shipments, and customer service.
What You Can Expect:
- Coordinate ocean export shipments from booking through final delivery, including FCL and LCL cargo.
- Book cargo with ocean carriers, NVOCCs, and consolidators; monitor vessel schedules, documentation deadlines, cut-offs, and shipment milestones.
- Prepare, review, and process export documentation, including HBLs/MBLs, shipping instructions, commercial documents, certificates of origin, and other required export documentation.
- Coordinate with customers, carriers, truckers, warehouses, overseas agents, and destination offices to ensure timely cargo pickup, container loading, and shipment execution.
- Ensure shipments comply with applicable U.S. export requirements, AES filings, FMC requirements, Incoterms, and destination-country regulations.
- Track shipments throughout the transportation cycle, proactively communicate status updates, and resolve delays, documentation issues, discrepancies, and service exceptions.
- Prepare and distribute pre-alerts and required shipping documentation to customers, consignees, destination offices, and overseas agents.
- Maintain complete and accurate shipment files within the freight forwarding/TMS system in accordance with company standards.
- Review vendor and carrier invoices, reconcile shipment costs, and ensure accurate and timely customer billing.
- Support quotations, rate requests, and commercial activities as required.
- Coordinate cross-trade shipments and collaborate with Rhenus offices and partners globally.
- Work closely with Sales, Finance, and Operations to ensure a seamless customer experience.
What You Bring:
- 2+ years of hands-on ocean freight forwarding experience, with a strong focus on export operations.
- Demonstrated experience independently coordinating FCL and LCL ocean export shipments from booking through final delivery.
- Strong knowledge of Bills of Lading, carrier bookings, shipping instructions, export documentation, Incoterms, and international shipping processes.
- Knowledge of U.S. export compliance requirements and AES filing processes; formal export compliance training is an asset.
- Experience with FMC requirements, Letters of Credit, ICS2, cross-trade shipments, and international agent coordination is an asset.
- Dangerous Goods (DG) certification or experience handling hazardous ocean cargo is an asset.
- Experience using freight forwarding/TMS platforms; CargoWise experience is an asset.
- Excellent communication and customer service skills, with the ability to build strong relationships across internal and external stakeholders.
- Strong organizational and time management skills, with the ability to prioritize multiple shipments in a fast-paced environment.
- Exceptional attention to detail and accuracy, particularly when preparing shipping documentation and managing operational records.
- Attention to Detail and Accuracy a must: Strong attention to detail required for documentation and day-to-day tasks.
- A proactive, team-oriented mindset with strong problem-solving skills and a commitment to delivering exceptional customer service.
Similar Jobs
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Support Argus Advisory consulting engagements for financial services clients through analytics, desktop research, and problem-solving. The internship includes training in financial services, AWS, and technical skills, with opportunities to collaborate with associates and support key client relationships. Candidates will apply quantitative and qualitative analysis, SQL, AWS, SAS, and strong communication skills in a hybrid work environment.
Top Skills:
AWSSASSQL
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead contact center transformation initiatives that improve customer experience and service delivery. Manage client relationships, guide teams, develop customer engagement strategies, analyze journeys and trends, establish KPIs, improve business processes, ensure CRM data integrity, and coach team members. Identify opportunities for service innovation and support successful project delivery.
Top Skills:
Customer Relationship Management (Crm)Key Performance Indicators (Kpis)
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead operations consulting engagements for health services clients, managing teams and client accounts to deliver business transformation, process improvement, change management, and data-driven operations strategies. Mentor staff, oversee project planning and resources, conduct market research, implement quality standards, and build stakeholder relationships to achieve client outcomes.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
