Manage end-to-end ocean export shipments (FCL/LCL): book space, prepare and review export documentation, ensure trade compliance (AES/CERS/ICS2), coordinate carriers/warehouses, track shipments, resolve issues, reconcile invoices, support quoting and cross-trade coordination.
What You Can Expect:
- Coordinate and manage ocean export shipments from booking through final delivery for both FCL and LCL cargo.
- Prepare, review, and process export documentation including Bills of Lading (HBL/MBL), commercial shipping documents, certificates of origin, insurance certificates, and related export documentation.
- Ensure compliance with international trade regulations, customs requirements, Incoterms, CERS filings, ICS2 filings, AES/FMC requirements, and country-specific export regulations.
- Book cargo space with ocean carriers, NVOCCs, and consolidators while monitoring vessel schedules, cut-off dates, and shipment milestones.
- Coordinate transportation providers, customers, warehouses, and carriers to ensure timely cargo pickup and container loading.
- Track shipments throughout transit, proactively communicate status updates, and resolve service issues, delays, claims, or discrepancies.
- Prepare and distribute pre-alerts and shipping documentation to customers, consignees, destination offices, and overseas agents.
- Maintain accurate shipment records within the transportation management system and ensure files are completed in accordance with company standards.
- Review carrier and vendor invoices, reconcile shipment costs, and ensure timely customer billing.
- Support customer quoting, rate negotiations, and commercial activities as required.
- Collaborate closely with sales, finance, operations, and international partners to deliver a seamless customer experience.
- Manage cross-trade shipments and coordinate with global offices and partners when required.
What You Bring:
- 2+ years of ocean freight forwarding experience with a strong focus on export operations.
- Hands-on experience managing end-to-end FCL and LCL shipments.
- Knowledge of U.S. export compliance requirements; formal export compliance training considered an asset.
- Strong understanding of international shipping documentation, customs regulations, and trade compliance requirements.
- Experience with CERS, Bills of Lading, export declarations, carrier bookings, and shipment tracking.
- Exposure to AES, FMC, ICS2, Letters of Credit, and cross-border shipping processes is considered an asset.
- Dangerous Goods (DG) certification or experience handling hazardous cargo in an ocean freight environment considered an asset.
- Strong communication, customer service, and relationship management skills.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
- Proficiency with freight forwarding systems, transportation management software, and Microsoft Office applications.
- Detail-oriented, proactive, and committed to delivering a high level of service and accuracy.
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