Manage client onboarding and implementation for resident billing, utility expense management, and vacant cost recovery services. Set up properties in the billing platform, ensure accurate and timely process completion, explain technical concepts to clients, provide training and presentations, coordinate with team members, and support process improvement. The role requires strong organization, communication, problem-solving, technical aptitude, and the ability to manage multiple priorities remotely.
About the Role:
We are seeking an experienced and highly organized Onboarding (Implementation) Specialist to join our dynamic team. As an Onboarding Specialist, you will play a critical role in ensuring an exceptional onboarding experience for our clients, while supporting and guiding the implementation of services such as Resident Billing, Utility Expense Management, and Vacant Cost Recovery.
You will collaborate with your team to ensure properties are efficiently set up in our billing platform and processes are completed in a timely and accurate manner.
Qualifications & Skills:-
Experience:
- 3+ years of experience in an implementation role.
- 1-2 years of supervising team members is preferred.
- Previous experience with utility billing, is highly beneficial.
-
Technical Skills:
- Strong technical aptitude and experience using MS Office (Word, Excel, PowerPoint).
- Ability to understand and explain complex technical concepts to non-technical individuals.
-
Competencies:
- Proven ability to handle multiple priorities in a fast-paced environment.
- Excellent organizational, time management, and problem-solving skills.
- Strong verbal and written communication skills, with the ability to train and present to groups.
- Detail-oriented, proactive, and highly productive with minimal supervision.
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Education:
- Bachelor Degree preferred
- Strong technical and business acumen related to implementation processes.
- Continuous learning mindset with a focus on process improvement and emerging technologies.
- Work Environment: This position in a remote office environment
- Physical Demands:
- Sitting for extended periods while working on a computer.
- Occasional lifting of office supplies (up to 25 lbs).
- Frequent verbal and written communication with colleagues and clients.
- Competitive salary and benefits package
- Collaborative and dynamic team environment
- Opportunities for career growth and development
- Full-time, stable position with a clear path to advancement
To Apply:
If you’re ready to take the next step in your career and contribute to a growing team, apply today! We look forward to reviewing your application.
Banyan Utility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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