Business Support Coordinator - Tinley Park, Illinois

This posting is for our Illinois client, Vital Care Industries

Location: Tinley Park, Illinois (ON-SITE)

Vital Care Industries (VCI) was founded in 1984 and is headquartered in Tinley Park, outside of Chicago, IL. The Company manufactures and distributes medical-surgical supplies to over 2,200 hospitals and 1,500 surgery centers. Our “Quality by Design” brand motto reflects its reliable reputation in the market. Under new ownership as of 2021, Vital Care’s vision is to be a first-class global company obsessed with providing superior customer service and selling high-quality products. Our competitive advantage is our ability to continuously improve and innovate, which is driven by effective execution and collective accountability.

Business Support Coordinator

Primary Responsibilities  

• Assist the Director of Operations in daily management of order processing, collections, and warehouse teams 

• Ensure effective communication between the various departments  

• Create and maintain schedules 

• Assist in the hiring and training of new employees 

• Manage company returns and complaint handling 

• Generate necessary reports 

• Track KPIs 

• Manage escalated customer inquires and issues 

• Update customer account records 

Requirements 

• Prior experience as an Operations Associate or similar role 

• Highly organized 

• Excellent communication skills 

• Strong computer proficiency (especially Microsoft products, Excel) 

• Ability to lift up to 50lbs, stand for extended periods of time and move through a facility that is approximately 20,000 sq ft. 

• Willingness to become forklift certified (prior forklift experience a plus)