Operations Coordinator, GUIDE

Synapticure is the largest, most comprehensive specialty care and life sciences company in the country for those living with neurodegenerative diseases. Founded by patients and caregivers living with these diseases, we are redefining the care and the research paradigm for conditions like Alzheimer's, Parkinson's, and ALS in all 50 states.

Our business is powered by two connected engines.

The CARES Engine (Clinical Operations)

A scalable, 50-state virtualized clinical network providing timely access to expert neurologists and cutting edge treatments with wraparound care coordination and behavioral health support. Our team creates personalized care plans focused on education and empowerment, connecting patients with a multidisciplinary team of subspecialty neurologists, geriatricians, psychologists, and care coordinators who collaborate to deliver comprehensive care.

The CURES Engine (Research & Innovation)

Leveraging our deeply engaged, well characterized national patient cohort, CURES partners with life science, pharma, biotech, and medical device companies to accelerate the development of neurodegenerative treatments, spanning discovery stage lab services, clinical trial services, and real world evidence data and analytics.

Partnering with providers, health plans, and life sciences companies, including CMS' GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases.

We are a remote-first company. While our team is located all across the United States, these core principles tie us together around a common identity:

• Relentless focus on patients and caregivers: We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do.
• Embody the spirit and humanity of those living with neurodegenerative disease: Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients' circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and hope.
• Seek to understand, and stay curious: We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
• Embrace the opportunity: We are energized by the importance of our mission and maintain a strong bias toward action.

Full time employees are eligible for:

• Remote First: Work from anywhere in the 50 United States, with home office technology provided.
• Comprehensive Healthcare: Medical, dental, and vision insurance options for you and your family.
• Financial & Retirement Support: 401(k) plan with employer matching, plus short and long-term disability, and basic and supplemental life insurance.
• Time Off & Leave: 15 vacation days, 5 sick days, 12 paid holidays, and 2 floating holidays, plus a fully paid end-of-year company holiday break (typically Christmas through New Year's).
• Wellness & Family Growth: Comprehensive family-building and fertility services through Kindbody (where available) at a 20% discount, 24/7 mental health support via Health Advocate and Talkspace (including 12 free on-demand sessions per year), and access to One Medical.

About the Role

The Operations Coordinator, GUIDE is responsible for coordinating, maintaining, and supporting a nationwide network of Residential Care Communities (RCCs), respite care partners, and franchise locations that support the GUIDE Model. This individual serves as a primary operational contact for partner relationships, referral workflows, and daily execution to ensure high-quality, patient-centered care. Working closely with Care Navigation, Clinical, Finance, and Technical teams, the Operations Coordinator supports operational execution, assists with data-informed tracking, and helps identify opportunities to improve partner responsiveness, workflow efficiency, and caregiver experience.

This role sits at the intersection of operations, data, finance, contracting, and technical collaboration and requires strong attention to detail, proactive communication, and the ability to independently manage day-to-day partner workflows while working closely with internal care teams.

The Day-to-Day

Partner Sourcing & Contracting

Assist with sourcing and evaluating new RCC, respite care, and franchise partners to expand geographic coverage and patient access.

Coordinate partner onboarding by collecting required documentation, credentialing materials, and compliance agreements.

Maintain accurate partner records, service areas, and operational updates within internal systems and the CMS Portal.

Track contract renewals, amendments, and expirations to ensure uninterrupted service coverage across the network.

Vendor & Franchise Relationship Management

Serve as the primary daily contact for RCCs, respite vendors, and franchise locations to address routine inquiries and support needs.

Manage daily referral workflows, ensuring clear communication and timely escalation of urgent or complex cases.

Conduct routine outreach and check-ins with partners to maintain engagement, monitor service standards, and review performance.

Collaborate with Care Navigation and partner organizations to troubleshoot and resolve daily barriers to care.
Maintain accurate documentation of partner interactions, operational issues, and follow-up actions.

Internal Collaboration & Process Improvement

Partner closely with Care Navigation, Finance, and Technical teams to streamline referral workflows and resolve billing or payment queries.

Help draft, update, and maintain standard operating procedures (SOPs), workflow guides, and escalation pathways.

Identify recurring operational bottlenecks and suggest practical process updates to improve efficiency and caregiver
experience.

Support the rollout and team execution of new operational initiatives and system enhancements.

Data & Analytics

Track key operational metrics, including referral volumes, turnaround times, utilization, and partner responsiveness.

Prepare and distribute routine performance reports and basic dashboards for leadership review.

Perform regular reviews of partner, operational, and billing data to ensure accuracy, integrity, and compliance.

Minimum Qualifications

• 2–3+ years of experience in operations, healthcare operations, care coordination, vendor support, or network administration.
• Experience working with external partners, vendors, or providers (healthcare or social support setting preferred).
• Strong attention to detail with the ability to track and manage multiple operational tasks simultaneously.
• Comfort working with spreadsheets (Excel/Google Sheets), basic dashboards, and system portals.
• Strong written and verbal communication skills.
• Proven ability to work cross-functionally and manage daily tasks in a remote environment.

Preferred Qualifications

• Experience or familiarity with respite care, residential care/skilled nursing care, home health, or caregiving services.
• Basic familiarity with contract coordination, administrative compliance, or credentialing processes.

Compensation

Synapticure is an equal opportunity employer and a remote-first workplace. We believe that embedding equity, inclusion, compliance, and operational excellence across all aspects of our employee lifecycle directly reflects our core values. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all qualifications.

At this time, Synapticure is unable to provide work visa sponsorship.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].