The Operations Coordinator will oversee logistics operations, ensuring timely deliveries, managing independent contractors, and maintaining customer communications and reports.
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible to participate in the contracting activities associated with Independent Contractors (IC’s) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry level position.
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individual tasks shall include but not be limited to the following:
Essential Duties and Responsibilities:
- Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
- Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
- Monitor dispatch board to ensure customer requested delivery times are being met.
- Communicate any delays and/or problems to the customer and dispatch department.
- Ensure IC’s are providing services in the vehicle type requested by the customer.
- Ensure compliance with IC log in process and EC-mobile.
- Work directly with IC’s to assist with issues they may encounter while under dispatch.
- Assist in arranging for STAT coverage for customers, as needed.
- When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
- Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
- Assist with contracting of IC’s as needed.
- Complete daily service reports as required by the customer.
- Create and process administrative reports and paperwork as directed.
- Follow up with IC’s to ensure their paperwork is up to date, as needed.
- Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
- Perform other duties as assigned.
Qualifications - Knowledge, Skills, and Abilities:
- Basic MS Office Programs (Outlook, Excel, and Word) experience required.
- Proactive and resourceful. Ability to work effectively in a fast-paced environment.
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
- Must maintain valid driver’s license and clean, functional vehicle.
- Ability to develop and maintain meaningful business relationships with customers.
- Ability to lift up to 50 pounds on occasion.
- Ability to work overtime as necessary.
Qualifications - Experience, Education, Certificates, and Licenses:
- College Degree or a High School Diploma with equivalent combination of education and experience.
- Six Sigma Green Belt Certification preferred.
Shift Days: Tuesday through Saturday
Shift Hours: 5pm to 1am (Available to work extra hours, weekends, and holidays preferred.)
Pay Rate: from $20 - $22 per hour (Dependent upon experience level.)
Travel: On occasion
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
Top Skills
MS Office
Six Sigma
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
The Sales Operations Associate will manage sales infrastructure, automate tasks, support financial forecasting, own CPQ tools, and modernize commission processes.
Top Skills:
DealhubExcelGongGoogle SheetsSalesforceSpiff
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
As a Scientific Solutions Summer Analyst, you will work on projects enhancing science and technology, document maintenance, and assist engineering teams in validating AI agent responses.
Top Skills:
GitGoogle SuitePythonR
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
The Regional Account Manager will lead a team, expand client relationships, ensure satisfaction, and drive account growth through collaboration with sales and customer success teams.
Top Skills:
Ai ApplicationsEmr IntegrationsHealthcare Data
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
