Operations Coordinator

Location: Remote (Illinois-based, preferably Chicago area)
Compensation: $60,000–$65,000 + Benefits

Are you detail-driven, process-obsessed, and ready to make an impact? Behind the Design—a people operations and organizational design consulting firm for the interior design and remodeling industry—is hiring an Operations Coordinator to partner directly with our owner and lead consultant.

• Salary & Benefits: $60K–$65K + employer-provided insurance, 10 paid holidays, 2 weeks PTO year one (3 weeks year two)

• Stipends: $100/month internet & phone stipend

• Remote Flexibility: 100% remote, M–F, 8:30–5:30 CST

• Culture: Female-owned, diversity-driven, people-first environment

• Rewards: Performance bonuses, recognition, and quarterly Chicago team events

• Core Values: ENGAGE. EDUCATE. EVOLVE.—we challenge, celebrate, and grow together

• 50% Procedure & Systems: Write playbooks, workflows, policies, contracts, email templates, and scripts

• 20% Coordination: Keep projects, schedules, and resources on track—manage client libraries, vendor deliverables, and travel

• 20% Project Management: Drive client projects from kickoff to delivery, holding teams accountable through weekly check-ins

• 10% CEO/Team Support: Document internal processes, manage company initiatives, and keep operations in sync

• Based in Illinois (commutable for quarterly team events)

• 5+ years operations or interior design trade experience (HR-related business or people operations/project management background preferred)

• Process enthusiast (Traction/EOS, Six Sigma mindset)

• Expert writer & editor—strong with contracts, policies, and manuals

• Excellent communicator across Zoom, email, and client meetings

• Organized, adaptable, and tech-savvy (Google Suite, CRM, typing 60+ WPM)

• Curious, humble, eager to learn, and passionate about design industry clients

Join us to help small design businesses thrive while growing your own career in operations consulting. Apply today!