Operations Effectiveness Coordinator

As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. 

Nalco Water, an Ecolab Company, is seeking an Operations Effectiveness Coordinator to join our industry leading sales team within our Manufacturing division.  This role will play a key role in supporting the field, sales, and managed operations teams in a timely, accurate and professional manner.  This position will expeditiously and effectively help resolve the issues and concerns of large, multi-unit customers, will offering insight into improvements and optimization of existing processes. You will make independent decisions regarding planning, organizing, and scheduling of own work and meetings/appointments, etc., for others.

What’s in it For You:  

• Enjoy a training program allowing you to learn from successful professionals

• Opportunity for a long term, career path in service, sales, or management 

• Independent work environment where you will manage your daily tasks

• Access to best in class resources, tools, and technology

•  Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more! 

What You Will Do: 

• Support Field Sales and Operations associates, District Managers, and Senior Leadership Team; Establish effective working relationships with a variety of Ecolab Employees and partner with them on best practices to identify and solve problems

• Reduce/Resolve Blocked billing issues

• Work with Sales to contact customers regarding TEC (tax exempt certificates) requirements and updates 

• Review Inventory report and follow up on idle vehicle

• Manage the sales/tracking reports

•  Assist with training Field and Operations staff on the various computer software systems and processes 

• Participate in various projects as assigned

• New hire onboarding and access requests including ordering of equipment, uniforms, and access requests

Position Details:   

• Position will be based in Naperville, IL

• Work Week and Shift: Monday- Friday 

Minimum Qualifications:  

• High School Diploma/ GED Equivalent

• Minimum three years of sales support experience

•  Intermediate proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Power BI, Outlook) 

• Immigration sponsorship is not available for this role  

• Must be able to pass a drug screen  

Preferred Qualifications:   

• Bachelor’s Degree completed or in process

• One year of experience in a sales organization   

•  Customer service experience where you have directly interfaced with customers

• Knowledge of SAP

• Ability to work with various systems simultaneously

About Nalco Water:  

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers. 

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.