Operations Manager - Documents

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

Clipboard is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 700+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.

Overview

We are seeking an Operations Manager to support and scale core functions within Customer Operations. This role reports directly to the head of the Documents & Onboarding Team and requires someone who can work across multiple operational areas while maintaining exceptional rigor and precision in decision-making and people management.

Responsibilities

• Lead operational strategy and execution within the Documents & Onboarding team.

• Oversee day-to-day support operations, ensuring efficient workflows, clear standards, and strong performance.

• Build and develop high-performing teams with clear responsibilities and accountability.

• Manage support systems, including ticketing tools, knowledge platforms, automation, and reporting.

• Partner with Product, Engineering, Sales, and Finance to improve processes and align customer insights with company needs.

• Maintain accuracy in volume forecasting, resource planning, incident management, and reporting.

• Drive continuous improvement through structured analysis and strong operational controls.

Qualifications

• Minimum of 5 years of experience in operations leadership within customer support, customer success, or service environments.

• Ability to operate effectively across multiple operational functions with strong systems thinking.

• Proven track record of precise, data-driven decision-making.

• Experience leading teams in fast-paced or high-growth settings.

• Strong understanding of operational tools, analytics, and automation.

• Experience in a marketplace or similarly complex environment is a plus.

What Success Looks Like

• Reliable, scalable operations with measurable improvements in service quality, efficiency, and accuracy.

• Strong alignment across Customer Operations and key cross-functional teams.

• Clear, disciplined decision-making that strengthens the customer experience and supports company growth.