Leads site operations across delivery, pickup, safety, and inventory while managing teams, schedules, resources, labor utilization, expenses, compliance, audits, and performance metrics. Drives process standardization, service excellence, partner satisfaction, strategic initiatives, succession planning, and continuous improvement. Requires strong leadership, communication, financial analysis, problem-solving, and remote-management skills, along with medical equipment industry knowledge.
Job Description
The Operations Manager provides overall leadership and direction for site operations, ensuring service excellence, safety, and team development. This role manages local teams, can include other Supervisors and Leads, to achieve operational consistency, financial discipline, and alignment with organizational goals.
The Operations Manager is accountable for operational consistency, partner satisfaction, and team development across their span of control. This position drives both strategic direction and execution, fostering a culture of accountability, continuous improvement, and patient-centered service in alignment with USME’s mission to support front-line healthcare.
Job Responsibilities
SCOPE OF CONTROL
- Leads 9 or more total staff or multiple locations / operational teams.
KEY RESPONSABILITIES
- Provide leadership and direction for all site operations, including Delivery, Pickup, Safety, and Inventory.
- Manage and develop Operations team, can include Supervisors and Leads, to ensure strong team performance and growth.
- Oversee operational planning, scheduling, and resource allocation for optimal efficiency.
- Ensure site compliance with all safety, regulatory, and operational standards.
- Review and analyze performance metrics to identify trends, issues, and improvement opportunities.
- Manage labor utilization and expense control to meet financial and service objectives.
- Drive operational consistency through process standardization and cross-functional collaboration.
- Lead site-level audits, investigations, and performance reviews.
- Partner with the Regional Director to implement strategic initiatives and performance goals.
- Build leadership depth through succession planning and mentorship of emerging talent.
- Communicate clearly with customers and regional teams regarding operational priorities and outcomes.
- Promote a culture of excellence, accountability, and continuous improvement throughout the operation.
- Additional duties as assigned.
QualificationsEducation/Experience Requirements
- B.A. or B.S. Degree and/or at least 5 years of multi-site management experience with business operations
- Exemplify the highest integrity, work ethic, team orientation, and relentless commitment to delivering value to customers and employees
- Understanding of the medical equipment industry
- Outstanding listening, communications, collaboration, leadership, organizational and problem-solving skills
- Understanding of financial and performance metrics, order, and inventory data and trends
Proven remote-management abilities
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