Operations Software Quality Analyst II

Job Summary:

The Operations Software Quality Analyst II works with team members, developers and department managers to develop, maintain, implement and execute a quality assurance process.

Essential Functions:

• Responsible to develop routine tests and coordinate the testing efforts for all assigned applications and code base
• Complete business analysis
• Manage the requirements gathering process
• Obtain and document business and system requirements
• Document workflows
• Provide requirements to development teams and participate in collaborative design sessions
• Create and document test cases for all documented requirements
• Manage and execute testing for all test cases: types include integration, certification, user acceptance, system, regression, and load tests
• Monitor, measure, and report metrics based on the results of all tests
• Measure, evaluate and test new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to established guidelines
• Write, revise, and verify quality standards and test procedures for program design and product evaluation in order to economically and efficiently attain a high quality of software
• Follow established quality assurance practices
• Follow defined quality methods
• Abide by quality controls and documentation procedures
• Develop and maintain test plans, manual and automated test scripts for user interface, functionality, system and "ad-hoc testing"
• Execute regression tests, functional tests and data tests
• Report, track and determine priority of reported bugs promoting quality achievement and performance improvement
• Maintain awareness of the business context of software
• Ensure compliance with local, state, national and international standards and legislation
• Define quality procedures in conjunction with operating staff
• Collate and analyze performance data and charts against defined parameters
• Ensure tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary
• Write technical and management systems reports
• Monitor performance by gathering relevant data and producing statistical reports
• Conduct tests on computer software programs to make sure the programs perform properly and are easy to use
• Complete tests to determine weaknesses in software code
• Review new or modified software, including documentation, diagram, and flow chart, to determine if a program will perform according to user requests and standards and conform to guidelines
• Recommend program improvements or corrections to programmers
• Identify program processing errors
• Implement automated test programs to ascertain the validity of results, accuracy, reliability, and conformance to established standards
• Identify differences between established standards and user applications and suggest modifications to conform to standards
• Conduct compatibility tests and performance load testing
• Write documentation to describe program evaluation, testing, and correction
• Evaluate proposed software or software enhancement for feasibility
• Perform any other job related instructions, as requested

Education and Experience:

• Bachelor’s Degree or equivalent years of relevant work experience is required
• Minimum of three (3) years of experience in application quality assurance required

Competencies, Knowledge and Skills:

• Experience with Test Complete or other automated testing toolset
• Scripting or programming experience
• SQL Server or Oracle experience
• Strong knowledge of structured query language
• Excellent customer service skills
• Strong communication skills both written and verbal
• Ability to work independently and within a team environment
• Critical listening and thinking
• Decision making and problem solving

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business