Operations Specialist - Wire Transfers

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

The Operations Specialist role is responsible for ensuring accurate, timely and efficient processing of wire transfer request, and exception handling of wires failing validations including but not limited to Account Posting errors, Duplicate wires, Insufficient funds, Routing Repairs, and System or business function holds while upholding compliance with internal controls and procedures. The role uses judgement regarding priorities and approaches to obtain complete and accurate information to improve their understanding of the issue and resolve the exception accurately and timely. The role requires strong technical and system knowledge to analyze data to ensure quality assurance to maintain customer satisfaction. In addition, the role provides support of day-to-day operations, which may require extended hours during system disruptions or special project implementations.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• This position will support Wires Operations Exceptions Manager  

• Will work closely with the Wire Production, Wire Services teams, and other Lines of Business like: Fraud, Sanctions, and Treasury Management Teams.  

• Monitor and clear exception queues.  

• Communicate with Bankers, Relationship Managers and other Bank Officers to obtain appropriate approvals to resolve (process or cancel) exceptions in accordance with procedures.  

•  Additional responsibilities may include providing support to wire production for the processing of manual wire transfers, contribute to Business Continuity activities.  

• Work closely with Internal Audit and other compliance focused teams when required 

• Other duties assigned 

Who you are

• You possess at least 2-5 years of banking and/or Electronic Payment (Wire or SWIFT) Processing experience. 

• You have knowledge of FIS core or FedLine Advantage is a plus but not required. 

• You have a preferred college degree but, not required. 

• You show strong analytical and critical thinking skills. 

• You pay strong attention to detail. 

• You must be proficient with Excel, having the ability to gather statistics, process into spreadsheets, compute formulas, and format into presentable documents for bank executives. 

• You have the ability to learn new computer applications and systems quickly. 

• You will have the ability to get through large volumes of wire exceptions in a timely manner. 

• You have the ability to support extended processing hours with short notice. 

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $61,500 - $64,000K for the Chicago, IL market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.

This position does not offer visa sponsorship

#LI-TA

California residents — your privacy rights regarding your actual or prospective employment 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Employment Type

Weekly Hours

Skills