Operations Strategy Associate

Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S.

Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.

The Operations Strategy Associate role is a generalist position for "all-around athletes" who want exposure to a wide range of problems. You're resourceful, adaptable, and confident you can figure things out once you dig in, and you're eager to flex across different roles depending on where you can make the most impact.

Some hires start in more execution-focused roles within Operations, while others take on project or team leadership sooner, depending on their strengths. For those who show the aptitude and interest, people management can be a possible growth path. And we'll make one promise: the work will be high-impact and fast-paced, with a direct effect on our customers, product, and business.

• Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions.

• Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective.

• Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience

• Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams.

Here are a few projects you might own:

• Redesign how we reach out to workplaces about switching payment methods, such as moving check-paying customers to eCheck, to speed up cash collection.

• Research, vet, and onboard a vendor that brings AI agents into our customer-facing operations.

• Work with our Data team to identify high-risk payers early, so we can act before payments go overdue

• Take over a team of agents within one of our Operations teams and improve its performance, quality, and workflows.

• 2+ years of work or internship experience, including but not limited to cross-functional roles such as Strategy/Business/Product Operations, Program Management, Consultancy or Business Analytics.

• Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments.

• Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions.

• Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams.

• A deep curiosity that drives you to reason from first principles and dig until you find the root cause.

• The habit of rolling up your sleeves and going to the source. You don't just take someone's word for it; you find out for yourself by testing the feature, listening to the agent call, calling the customer, or running the workflow.

We are hiring for multiple openings in this role and won’t close the funnel prematurely based on other candidates, but may periodically pause applications due to volume. We hope to welcome everyone who meets our bar for excellence, and we hope that includes you.

• We are remote-first, giving you the flexibility to work with us from many places.

• Fast-paced startup environment. Join a company that values curiosity, independence, and growth.

• A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.

• Opportunity to make a significant impact with our customers on both sides of the marketplace.

   

1. Application

2. Case Study

3. Case Interview(s) with our Operations Leaders

4. Interview with our Head of Operations

5. Interview with one of our Co-CEOs

*After submitting your application, please check your spam folder periodically over the next few days for updates.

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