Operations Strategy Associate
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
Job Description
Let’s get to business. Avant is seeking an associate to join the Strategy & Operations team in Chicago. We are looking for an entrepreneurial, self-driven candidate who is excited by the thought of building operations from the ground up (and then making them BIG.) You should be comfortable jumping between data analytics, technology and daily operations.
In your role as an Associate, you will be responsible for driving our collections efforts by designing and implementing new strategies to optimize our contact channels. You will also conduct actionable data analysis and build and maintain insightful reporting for senior management.
This role will work closely with Engineering, Finance, Product, Legal and other teams across the company. Primary responsibilities include, but are not limited to:
Strategy:
- Design, implement, and maintain collections outbound strategies to continually improve results through content, timing, and user experience of our outreach
- Identify opportunities for automation and system improvements
- Manage technology initiatives to optimize performance, both operational and strategic, end to end
Reporting:
- Develop and maintain regular reporting process, both internal and external business unit facing, to drive operational improvements
- Thoroughly document all new processes, procedures, and strategies
General:
- Effectively communicate analysis and strategic suggestions to management
- Collaborate with cross-functional teams to facilitate implementation of collections strategic initiatives in full compliance with all regulations
Requirements:
- BA/BS in Business, Mathematics, Finance or related field
- 3+ years experience with process improvement, management consulting, and/or analytics required
- Prior programming experience required, Python and SQL experience strongly preferred
- Excellent analytical, problem-solving, and project management skills
- Excellent verbal and written communication skills required to present findings and recommendations to senior management
Why Avant is a fit for you: At Avant, we believe our values make a difference:We value, support, and help each other growWe are committed to active inclusion and diversityWe are transparent and believe the best idea winsWe succeed when our customers succeedWe get sh!t done… responsiblyAnd we keep it fun! We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.