Supports security operations by onboarding and troubleshooting network monitoring infrastructure, triaging security-device issues, resolving escalated customer problems, coordinating vendor maintenance, and managing hardware sensors. The role collaborates with SOC analysts, assists with testing and quality assurance, provides customer support, and participates in on-call incident response. Requires network and security administration experience, TCP/IP knowledge, command-line expertise, and troubleshooting across Linux, Windows, and macOS.
The Operations Support Specialist is part of the Information Technology department, which resides on the Support team and reports to the Operations Support Manager. As part of the Security Operations Team at CIS, the Operations Support Specialist will work with members to on-board, support, and troubleshoot issues on the infrastructure used to monitor U.S State, Local, Tribal, and Territorial (SLTT) government networks.
What You'll Do:
- Triage issues related to network security device monitoring
- Timely response and handling of lower tier support issues through resolution and escalating as required
- Troubleshoot and replicate customer issues with the CIS network monitoring services, cloud-based applications/services, and cybersecurity products including within customer environments and systems
- Act as a liaison between a third-party vendor and the customer to troubleshoot technical problems, coordinate device maintenance and outages, as well as perform general support activities
- Assist with the configuration, inventory tracking, and shipping of Albert hardware sensors
- Effectively transition action items to and from Security Operations Center (SOC) Analysts and other teams to support off-hours, product related work
- On-call availability to respond to critical support incidents
- Provide positive customer support experience for internal stakeholders and members
- Assist internal teams in replicating issues, testing fixes and workarounds, and assist with quality assurance (QA) of newly developed and enhanced products
- Other tasks and responsibilities as assigned
What You'll Need:
- Bachelor’s Degree in Computer Science or related field*
- 4+ years’ experience as a Security or Network Administrator, or equivalent knowledge
- Working knowledge of various security methodologies, processes, and technical security solutions (firewalls and intrusion detection systems)
- Strong knowledge and experience with TCP/IP protocols, network analysis and network/security applications
- Strong experience with Linux and Windows command line
- Strong experience troubleshooting applications in Windows, Mac, and Linux environments
- Strong attention to detail
- Excellent customer service skills
- Must be authorized to work in the United States
It's a Plus if You Have:
- Good working knowledge of Unix Operating Systems
- Experience with common scripting and programming languages such as Perl, Python, Ansible, and Bash
- Knowledge of IDS technologies (i.e. Suricata)
- Knowledge of Agile methodologies
*Additional years of relevant experience or a combination of an Associate’s degree or equivalent and relevant experience may be substituted for the Bachelor’s degree.
At CIS, we are committed to providing an inclusive environment in which the diverse backgrounds, experiences, and views of our employees, members, and customers are valued and respected. It is through this commitment that we are able to work together towards our common mission: to make the connected world a safer place.
Compensation Range:
USD$34.47 - $56.88Similar Jobs
Digital Media • Professional Services • Consulting • SEO
Supports investment and longevity fund operations by analyzing insurance contracts and medical records, onboarding policies, processing premium payments, maintaining financial spreadsheets, and quality-checking valuation and investor reports. The role identifies discrepancies, improves workflows, and communicates findings proactively. It requires strong Excel skills, comfort learning specialized systems, meticulous accuracy, independent problem-solving, and a dedicated remote workspace with reliable internet during U.S. Mountain Time hours.
Top Skills:
LexservLyricExcelProtectflow
Information Technology
Drives Red Hat partner growth across Federal, state and local government, and education markets. Responsibilities include developing sales pipelines, optimizing opportunities, enabling sales teams, managing partner and customer relationships, influencing enterprise stakeholders, supporting major transaction cycles, coordinating agreements, identifying market trends, presenting solutions, and creating go-to-market plans. The hybrid role requires working from the downtown Chicago office at least twice weekly and up to 40% travel.
Top Skills:
Red Hat
Information Technology
Provides overnight technical monitoring and Tier 1 support for managed services customers. Responsibilities include monitoring applications, responding to incidents, documenting tickets, troubleshooting issues, escalating appropriately, reviewing operational reports, identifying trends, supporting process improvements, coordinating with customers and vendors, and maintaining SLA and security requirements. The role requires shift flexibility across a 24/7 operation, including weekends, holidays, and overtime.
Top Skills:
AutomateHeatMS OfficeNimsoft Unified ManagementRemedySciencelogicService Desk ExpressServicenow
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
