Shipfusion is looking for a highly motivated Account Manager to join our growing Customer Success Team.

About Us: Shipfusion gives brands the best real-time technology for building a successful Ecommerce operation. Shipfusion stores, manages and tracks inventory at our fully operated temperature-controlled warehouses across the United States and Canada. Along with fulfillment solutions, Shipfusion offers a wide range of services including freight, insurance and customer return management. Shipfusion’s real-time platform offers visibility into every stage of the fulfillment process. Our technology easily integrates with most popular Ecommerce applications.

What You’d Be Doing: As a member of our Customer Success Department, you will be a key part of managing the success of ShipFusion’s clients. 

- Provide Shipfusion onboarding and continued education/training throughout lifecycle

- Work directly with our Support and Warehouse teams to ensure deliverables are being achieved

- Work alongside the sales team to provide product demonstrations to prospective clients

- Help strategize with customers on how to optimize the Shipfusion portal

- Handle incoming chat, support tickets and email interaction with ShipFusion’s clients

- Managing customer projects through our proprietary customer portal

- Be able to succeed in a high pressure, young and entrepreneurial environment. 

What You’ll Bring to the Team (Required Skills):

- 2+ years of account management, customer support, project management or support experience

- Excellent technology skills including advance usage of microsoft excel

- Have the ability to handle large logistical projects

- Strong communication and client management skills

- Strong knowledge of technology and facility in adopting and teaching new technical workflows 

- Desire to work in a fast-paced, tech-oriented, startup culture

Benefits:

- Competitive salary and compensation structure 

- New state of the art facility location in Carol Stream 

- Health and dental benefits for you and your dependents (Covered up to 50%)

- 12 Paid Vacation Days