Summary

The Application Support Specialist will be responsible for supporting a Chicago area client with quality assurance and maintenance of Hexagon’s OnCall Records Management System. Under minimum supervision, the candidate will utilize their intensive and diversified knowledge of hardware and/or software engineering principles and practices.

Responsibilities

• Provide quality control, system integration, and documentation services for the client
• Develop new and/or improved techniques and procedures
• Responsible for managing their own schedule to meet internal or contractual commitments
• Independent judgment to support personnel and lower level engineers and software professionals
• Act as a liaison to other client departments, divisions and/or companies
• Conducts research to identify issues and possible resolutions
• Work collaboratively with multi-disciplinary teams
• Create a weekly status report to keep client and SDI management informed
• Ability to articulate SDI’s solution offerings and how they can benefit the client

Requirements

• 2+ years of industry experience in IT or a related industry
• 4-year degree from a recognized college or university and/or 2+ years of technical experience
• Experience writing SQL queries and creating inner/outer joins (preferred)
• Self-motivated in setting priorities and meeting goals
• Experience with Microsoft Office products
• Possess strong oral and written communication skills
• Presentation skills – able to speak to management about specific topics

Additional Requirements Desired

• Bachelor’s degree in MIS, CIS, Computer Science or similar focus
• Understanding of Criminal Justice
• Prior knowledge of Law Enforcement work and other Records Management systems for police records
• Prior work experience with ODBC, VB or HTML
• Knowledge of databases and networking
• Experience working with database systems

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.