Mastery Logistics Systems is building the world’s first lovable Transportation Management System, or TMS.
Our customers – large transportation companies and shippers who need those companies – have struggled with systems that are at best outdated and at worst simply inadequate. They are forced to either use multiple systems to manage truckload brokerage, dedicated fleet operations, outsourced or insourced trans management, one way trucking, LTL, and Intermodal, or to sub-optimize one or more of those functions by attempting to fit it into a TMS that is adequate at another function.
MasteryTMS allows our customers to bring all of these functions into a single platform, providing unprecedented flexibility, visibility, control, and efficiency.
The problems in this industry are big and exciting! We are tackling everything from fast and efficient data input to ingesting large amounts of data and applying AI to looking at blockchain to securely digitize paperwork. If you are passionate about humanizing an industry, automating in innovative ways, building for quality and scale, helping make people's lives easier, touching every part of our economy or all of the above then this is the place for you.
Mastery Logistics Systems is committed to providing a great, inclusive working environment by challenging our team members while being respectful of their time and personal life. That’s why we encourage time exploring innovative ideas alongside more standard daily tasks. We have a flexible work week, excellent benefits and amazing humans working to build our company.
Our team has the domain knowledge and connections to make an impact, and we’re looking for experienced and thoughtful people to help. We need people who are flexible problem solvers, collaborate consistently and know how to communicate their solutions well. We are small and nimble, and each member of the team can make a tremendous impact both technically and culturally. While a start-up, we are well-funded, have an initial paying customer with which to test and launch, and are founded by top experts and veterans in the logistics industry. Join us and help make something great.
Tasks and Responsibilities
- Work collaboratively with customers as they transition from project implementation and go-live to active customers
- Represent the Mastery brand & values during all client interactions
- Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the Logistics industry
- Manage a queue of active tickets from customers and route tickets appropriately to ensure customer satisfaction
- Identify, communicate and escalate critical issues to appropriate internal and external parties
- Monitor software applications, re-set user passwords, establish user permissions, and work with third party vendors and other software related support functions
- Troubleshoot software issues and collaborate with software development for remediation
- Perform after-hours support as necessary for Mastery customers
- Enterprise software experience OR logistics industry operations experience required
- Excellent teamwork and communication skills
- Exemplary organizational and multitasking skills
- Strong ability to remain patient, listen, and empathize with customer questions and software issues
- Highly motivated with the ability to learn all facets of the logistics industry and Mastery software functionality
- Experience following documented processes that require Service Level Agreements with external customers
Nice to Have
- Experience with Logistics Industry
- Experience with Ticketing Systems such as FreshDesk
- Experience with Digital Adoption Platforms such as WalkMe
- Software Implementation Experience
- Software Development Background
- Competitive pay
- Flexible work schedules
- Unlimited PTO
- Collaborative and casual work environment
- One Friday per month for all-employee company meetings
- Pay transparency and focus on inclusion and diversity
- $2,000 annual training budget for opportunities for professional growth.
- Comprehensive benefit package including Medical, Dental, and Vision coverage - Mastery covers 90% of premium costs.
- Company paid life insurance for 1x salary
- Legal, Accident, Additional Life and other options
- Mastery's philanthropic partner is St Jude Children’s Research Hospital. Mastery is honored to support St. Jude Children’s Research Hospital by donating a % of our profits.
Women, non-binary people and those with marginalized genders, people of color, LGBTQIA+ folks, veterans, differently-abled people, and other under-represented candidates are strongly encouraged to apply.