The Position:
As a Remote Claims Auto Damage Appraiser (Level Two), you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to rapidly grow and is largely responsible for our bottom line.
What you'll be doing.
- Delivers an industry-leading claim experience for all policyholders and claimants
- Writes, reviews and/or issues payment for vehicle repairs or vehicle replacement
- Creates accurate vehicle repair estimates based upon owner-provided vehicle damage photos and other supporting documentation
- Reviews supplemental requests for additional repairs or parts usage
- Prepare total loss evaluations for policyholders and claimants
- Prepares salvage vehicles for auction and oversees the end-to-end salvage process
- Consistently makes prompt and courteous contact with every claim customer
- Maintains and updates a diary/schedule for each claim in the appraiser’s pending
- Responds to claim correspondence in a timely fashion with very high quality
- Coordinates the repair of damaged vehicles, and assists with rental reimbursement
- Provides input for continuous development of claims guidelines and best practices
- Recommends potential product developments and process improvements
- Interacts and communicates effectively with customers, peers, vendors and managers
- Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
What we're looking for.
- 1+ years of successful experience handling insurance claims writing estimates, approving supplements, coordinating rental extensions, and negotiating final settlement of total losses
- Strong experience using CCC software in writing estimates, selecting parts, handling supplements and evaluating total losses
- Experience handling both drive-in appointments and field inspections
- Currently licensed in home state if your state requires an Adjuster or Appraiser License
- Ability to obtain and maintain insurance licenses in several states within three months
- Strong technical understanding of repair process and alternative parts options
- High sense of professionalism while remaining empathetic
- Familiarity with claims best practices required
- Curious in nature
- Great attention to detail
- Ability to approach problems with an open mind
- Able to attend Arbitrations or Hearings in your area
Who we are.
Root Insurance is the nation’s first licensed insurance carrier powered entirely by mobile. We were founded on the belief that the services you need for everyday life should serve you better. That’s why we base insurance coverages on you, not your demographic. It’s the way insurance should be. And it’s all conveniently in an app.
What draws people to Root.
Our early success is in large part due to our unwavering standards in hiring. We recognize that our product is only as good as the people building and promoting it. We look for individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and a highly analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:
Autonomy. For assertive self-starters, the opportunities to contribute are limitless.
Impact. By challenging the way it’s always been done, we solve problems that have a big impact on our business.
Collaboration. We encourage rich discussion and civil debate at every turn.
People. We are inspired by the collection of crazy-smart people around us.