OCC
We clear and settle trades for the options industry.
Chicago, IL

Associate Principal, Member Services (Production) at OCC

| Chicago
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Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 3 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

What You’ll Do

The Relationship Manager’s primary responsibility is to maintain exceptionally high levels of client satisfaction by enhancing the Clearing Member’s experience with clearing their existing and new products.  The Relationship Manager must possess a thorough understanding of OCC’s products, systems, and processes as well as a broad understanding of the industry as a whole. The Relationship Manager provides daily support to members related to operational questions or issues which includes research and analysis of trade and position data. The Relationship Manager is expected to work independently with initiatives and define, quantify and analyze relationships to ensure each firm’s operational requirements are met as they relate to their membership at OCC.

The Relationship Manager is responsible for writing documentation and training Clearing Members on operational processing, services and system capabilities. The Relationship Manager is the main interface between the Clearing Members and all internal parties in preparation for new functionality and new products introduced into production.

This role also assists with ensuring compliance with all policies and procedures.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

  • Manage relationship with approximately 15 clients including key clients. Respond to complex inquiries and resolve problems independently through explanation of facts and details; explain trade  processing and clearing, corporate actions,  data transmission technical specifications, etc.

  • Has demonstrated solid understanding and skills in OCC cleared products and systems with the ability to apply that knowledge and skills to a range of standard and non-standard situations.

  • Interprets clearing member needs, assesses requirements and identifies solutions to non-standard requests.

  • Analyzes data, identifies cause of issues, and proposes a resolution. Works with Clearing Member to make sure solution meets their needs.

  • Has a solid understanding of client businesses across numerous OCC memberships. Gathers and analyzes pertinent information about Clearing Member’s business in order to anticipate the needs of the members and increase the Clearing Member satisfaction.

  • Coordinates clients’ visits by leading meetings with senior management at clients’ offices. Occasional travel.

  • Analyzes member performance and works to develop recommendations for improvement.

  • Coordinate activities related to account changes, terminations and business expansions ensuring all activities are performed in accordance with procedures and in a professional timely manner.

  • Responds frequently to day-to-day, routine Clearing Member inquiries received via phone or email and coordinates resolution with the appropriate department.

  • Maintains and updates Clearing Member information in CRM system and other databases. Analyzes firm data and identifies trends.

  • Leads training sessions to educate clients on new and existing products, services or enhancements; coordinates roll out and training materials. This includes information memos, operations manuals, user guides and in person/online presentations.

  • Acts as an advocate and internal representative for Clearing Members so their product and service needs are communicated internally as necessary ensuring that the Member’s needs are addressed.

  • Performs Masterfile account updates and verification of changes for members.

  • Assists with departmental self- testing and writing of procedures and job aids.

Supervisory Responsibilities:

  • N/A

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

  • Previous options/financial industry background required. 

  • Analytical abilities

  • Excellent organizational, verbal, communication and writing skills

  • Comprehensive analytical, conceptual and problem-solving abilities

  • Ability to manage and prioritize assignments and respond to rapidly shifting priorities

  • Acts with increasing independence and displays significant business acumen and process knowledge.

Technical Skills:

  • Microsoft Office proficiency especially proficient in PowerPoint, Excel, and Word.

Education and/or Experience:

  • Bachelor’s Degree in business

  • Four or more years of experience.

Certificates or Licenses:

  • N/A

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Where we are

Adjacent to the Willis Tower, close to CTA, Metra and expressways with plenty of food and entertainment options nearby.

Technology we use

  • Engineering
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
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What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, technology stipend up to $2,000, mobile data reimbursement of $35 per month. Open offices, online health coaching.

Culture
Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Partners with Nonprofits
OCC Partners with local organizations in Dallas, Chicago and DC to raise funds and support their missions. Employees select the charity and are eligible for up to 8 hours of paid time to volunteer.
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid Volunteer Time
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Happy Hours
Relocation Assistance
OCC offers relocation assistance which varies based on the position level and location.
Professional Development Benefits
Job Training & Conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.

Additional Perks + Benefits

We were just recognized as a best place to work for working parents! Take a look at our blog post here: https://www.theocc.com/Newsroom/Views/2021/04-26-OCC-Designated-as-Best…

An Insider's view of OCC

What are some social events your company does?

Monthly happy hours and cultural celebrations to honor our diverse workforce.

Andre

Executive Director, Talent Acquisition

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