Benefits Bill Review Specialist
Come for the mission. Stay for the experience.
Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you!
Healthcare benefits are complex, underutilized and a mystery for most users. We’re removing that complexity. Our industry-changing technology solution puts a simplified benefits experience in the hands of users, saving them time and money.
Following an explosive 2019 (raising $30M in Series C funding, awards for Chicago’s Best Tech Startup and Chicago’s Best Place to Work, adding 50+ key team members and more), we’re continuing down the path of high growth and high impact.
Your impact.
- Investigate, analyze, evaluate and help settle various medical insurance claims determining the validity of claims, verify a member’s coverage, and ensure our members are billed appropriately.
- Work on complex insurance benefits navigation and claims adjustments on behalf of our amazing members. This can include medical bill reviewing where you will be required to breakdown the bill coding to ensure the member was billed appropriately.
- Dispute any coding errors with the provider’s office or insurance company to ensure our member gets a proper bill.
- Request and submit necessary medical authorization forms to follow HIPAA requirements.
- Make outbound calls to providers and insurance companies to receive benefits information and details regarding network status, claims, and medical code breakdowns.
- Stay in constant communication with HealthJoy members through phone, email and live chat.
- Deliver joy to members with marvelous service, anticipating needs, and resolving issues
Your experience.
- 2+ years claims customer service experience - expertise in reviewing and quoting healthcare benefit policies
- 2+ years of experience in medical billing/coding
- Strong knowledge of medical terminology, including dental and vision verbiage along with bill codes
- Basic computer understanding and ability to use Google Sheets and Docs, email and the Internet
- Ability to work autonomously within deadlines
- Critical thinker with a passion for “digging into the details
Our rewards.
Work should be meaningful and rewarding.
HealthJoy offers a robust package of employee perks and benefits including healthcare benefits, flexible PTO plan, 401k, pre-tax commuter benefits, parental leave, and HSA contribution match. We also enjoy each other's company over wellness activities, catered Friday lunches, happy hours, volunteer events in our local community, lunch and learns, and ‘friendship time’ pairings.
The best benefit of all? We use our own product. As an employee, you can rely on HealthJoy to feel confident about your own healthcare decisions and get the most out of your unique benefits plan.
HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.