Benefits Client Service Representative I (Entry-level) at Paylocity

| Northwest Suburbs
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The Benefits Client Service Representative will act as the primary point of contact for an assigned base of Benefits clients, serving as their dedicated resource for benefit product support. Timely and efficient response to client support needs in a manner that consistently provides outstanding service is expected.


What You’ll Do:

  • Administer technical and non-technical support to clients in an effort to facilitate their use of Benefits.
  • Apply critical thinking and problem-solving skills to trouble-shoot and resolve benefit questions for your clients.
  • Research and resolve client issues in a timely manner, drawing resources from internal departments when necessary.
  • Provide prompt courteous service to all external and internal customers.
  • Facilitate client meetings.
  • Work overtime as needed, especially during Fall/Winter open enrollment season.
  • Partner with clients to manage open enrollment projects.
  • Coordinate with internal team members (i.e. Analysts) on projects such as open enrollment to meet client deadlines and expectations.
  • Assist with special projects as assigned.

This position offers a competitive hourly wage.


What you bring:

  • Excellent verbal and written communication skills are required.
  • Self-starter and quick learner. You will need to exercise independent judgment in setting your own priorities and workflow.
  • Comfortable with heavy client contact.
  • Strong attention to detail and accuracy.
  • Strong troubleshooting skills and the ability to learn new software easily.
  • Ability to tolerate a busy and sometimes stressful environment.
  • Willingness to perform a wide variety of tasks and projects independently.
  • Computer skills, including familiarity with web-based applications and MS Office programs required; solid understanding of Excel is a plus.
  • Working knowledge of health and welfare benefit concepts as well as experience with on-line benefit enrollment products is a plus.
  • Bachelor’s degree preferred plus two years of related experience with proven skills in customer service.

Who you are:

  • Multi-tasking – We work in a matrix environment meaning that you will be working on more than one client at a time although each client may have different needs. The ability to multi-task is essential as you shift focus from one client to another.
  • Attention to detail – Working in a matrix environment, attention to detail is key to your success at Paylocity.
  • Strong communication skills.
  • Problem solving/analytical ability
  • Able to work in a team environment.
  • Able to manage change.
  • Basic project management skills
  • Customer focus and ability to manage client interactions in an effort to maintain client retention rates.
  • Proficiency in MS office. 
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases


Our office has modern workspaces, a cafe, and a gym. But since we're a talent-anywhere company, you may find our team members all over Chicagoland.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Leadership mentoring.
Online course subscriptions available
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