Channel Experience Specialist at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
The Channel Operations team operates under the Senior Director of Channel and Sales Operations. At the high level, the channel operations team is responsible for growing the business of Motorola’s fixed video solutions across our partner network and distributors.
The Channel Experience Specialist will be responsible for the total quality management of Channel Operations with a focus on continuous improvement of the Partner Experience. We are looking for a leader to drive all aspects of the partner program including cost analysis and incentive structures, channel optimization and channel performance management.
Working in a team environment and collaborating with the Principle Project Manager to ensure projects achieve 100% completion, meet quality standards, and perform as expected after launch
Working as a continuous improvement agent within Channel Operations, with a keen focus on improving the Partner Experience
Effectively communicating the benefits of the tools and programs we create to our Partners, including marketing campaigns and educational initiatives
Creating IT tickets and addressing “bug fixes” with the IT team
Driving improvement of our partner lifecycle, from on-boarding to fostering positive relationships and long term growth
Work actively across multiple departments to enhance processes, integration, and automation
Identifying metrics and monitoring ongoing program performance, making adjustments as needed
Collaborating with the finance team for insights and analysis, tracking channel performance and progress for all partner tiers and types
Collaborating with the digital operations team to provide Partner feedback on our digital systems and Partner Portal
Developing a deep understanding of our systems to detect issues and reduce/eliminate errors
2+ years experience in a channel management role
Detailed oriented with strong time management, organizational, and negotiation skills
Comfortable working in a fast paced environment
A change agent who sees things to completion
Motivated and focused with a passion for technology and an aptitude for customer satisfaction
Excellent computer skills, including Microsoft Excel, Google Sheets and other essential platforms
Willingness to travel for business on occasion
Preference will be given to candidates with the following skills:
Experience with global organizations
Experience managing channel programs within the video security industry
Prior experience in marketing and/or finance
- Bachelor's Degree in Business Administration, Finance, or another related degree
- 1+ years of experience in channel management, channel operations, sales operations, or similar experience
Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by December 8, 2021. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.
If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.