Client Outreach Associate - Payer Channel at TransUnion

| Chicago
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What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Healthcare, a wholly owned subsidiary of global information and insights company TransUnion, is a trusted provider of Revenue Protection® solutions that prevent revenue leakage by helping over 1,800 hospitals and 500,000 physicians engage patients early, ensure earned revenue gets paid and optimize collection strategies. TransUnion Healthcare leverages extensive data assets, patented and peer-reviewed revenue cycle technologies and advanced analytics to uncover deep insights that help providers improve the patient financial experience, understand patient behavior patterns, reduce uncompensated care, maximize reimbursement and collectively recover over $1.0 billion annually in revenue. TransUnion Healthcare’s Revenue Protection solutions represent the most comprehensive suite of Patient Access and Revenue Recovery solutions in the industry and serve a wide range of hospitals and health systems, ambulatory and physician practices, government, healthcare payers, and healthcare partners and resellers.

Reporting to the Payer Channel Market Leader – Sales, the Client Outreach Associate is responsible for supporting the go-to-market team by forging relationships with new health insurance payers, capitated Accountable Care Organizations, and capitated provider groups. In addition, Client Outreach will facilitate the internal sales processes for all new and existing clients nationally. As a member of the Payer Sales team, the Client Outreach Associate will assist in the development of monthly, quarterly and annual strategic plans to ensure revenue growth targets are achieved. Client Outreach Associates will amplify our presence by educating prospects on the value of the solutions TransUnion Healthcare delivers. Effectively documenting client communications, supporting the capture of key market intelligence and facilitating the capture of required contract data will be key responsibilities. Coordinating with support resources in a matrixed environment will be a key to success in this role. Success in the role will be measured by the achievement of revenue growth targets.

What You'll Bring

3+ years of previous Inside Sales experience needed with a proven track record of success in an inside sales program 

Experience gained at a technology or healthcare company preferred

Baseline understanding of the healthcare industry

Experience using CRM solutions to track, maintain, and report on applicable data necessary 

Understands and can communicate application of solution to customer’s business processes

We'd Love to See:

Strong verbal and written communication skills as well as interpersonal and relationship building capabilities

Must have demonstrated presentation experience and knowledge of relationship building with excellent prospecting skills

Must be customer focused, have a basic understanding of competitors and be able to apply knowledge to enhance the sale

Ability to collaborate and work effectively in a matrixed organization

Bachelor’s degree, Business or Technical field preferred

Position requires up to 10% travel (once COVID restrictions are lifted)

Impact You'll Make

Expectations in the first 90 days – Assist and support the development of strategies for achieving revenue growth targets. Define target list and build/maintain pipeline within Salesforce.com. Consistently capture and maintain robust CRM data for all regional systems including competitive intelligence and key metrics to improve/refine regional strategies. Ensure a comprehensive understanding of the financially at risk healthcare market (specifically health insurance payers); including current installed base and opportunities for new solutions, competitor positioning and new logo opportunities where no TU solutions are installed

Coordinate with the Market Leader to build strategic plans for achieving revenue growth targets within the regional installed base

Coordinate with healthcare support functions to accelerate closing of opportunities; including legal, finance, general managers, marketing, sales operations, finance, etc. 

Capture all client communications and market insights in the CRM application; ensure other healthcare stakeholders are kept abreast of any areas of concern or opportunities for growth

Ensure a working knowledge of TransUnion’s Healthcare solutions and serve as the voice of TransUnion Healthcare in promoting and educating prospective clients on the benefits of our solutions

Assists in the development of product presentations by providing suggestions, concepts and content

Handles client relationship support for all new clients in the defined market

Prospects for new business by cold calling via phone and e-mail

Utilize effective networking techniques to grow respective territory and meet revenue growth targets

Follows up in a timely manner on all leads generated through various channels

Provides follow-up / support for marketing campaigns; converts leads to opportunities and dispositions opportunities in a consistent and timely manner 

Works with marketing group and field sales team to check on effectiveness of campaign 

Will provide ideas on how to have a more successful campaign based on feedback and delivery experience 

Provides support for completion of RFP’s for field sales team

What you’ll accomplish beyond 90 days – You will be:Knowledge expert on the market landscape; current clients and prospective clients

Building a robust CRM database in support of regional strategic plans for achieving revenue growth

Growing a pipeline of opportunities

A trusted support partner for the Market Leader in facilitating the contracting/closing process

Developing efficient cadence with the Market Leader

Communicating/coordinating activities in a matrixed organization to achieve business unit goals

A TransUnion brand ambassador to the healthcare industry for your defined region

Leveraging your skills and knowledge to help us win in the marketplace 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • AccessDatabases
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    • IllustratorDesign
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    • TumblrCMS
    • HubSpotCRM
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    • Microsoft DynamicsCRM
    • SalesforceCRM
    • Campaign MonitorEmail
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    • Adobe CampaignLead Gen
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    • Oracle EloquaLead Gen

Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with Nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Friends outside of work
Eat lunch together
Intracompany committees
TransUnion has a Community and Associate Services Team (CAST), which is responsible for planning events, such as our annual holiday party, take your child to work day, company BBQ, and more!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
15% discount on TU stock twice a year
Performance Bonus
Match charitable contributions
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Child Care Benefits
[email protected] provides backup childcare and eldercare for TU associates.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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