The Client Partner is responsible for driving profitable, long-term growth from the account by developing strategic client relationships and partnering with delivery leadership to ensure customer satisfaction. This individual manages the growth and evolution of relationships between $4 million and $6 million and can lead complex multi-dimensional engagements that combine design services, consulting, and software development.

Responsibilities/Duties

Strategy and Growth:

• Leads account strategy and planning while identifying opportunities of growth in the account
• Develops and strengthens relationships with decision-makers and influencers with the client including executives.
• Drives higher value/value-added services and solutions to the client
• Continually increases knowledge of the client’s business (and industry) to serve as a trusted advisor
• Accountable for achieving account growth of revenue and margin
• Ensures client satisfaction and drives outcomes

• Liaison with Delivery to ensure client needs are fulfilled effectively
• Manage client expectations and communications flow as it relates to production and internal project teams; negotiate and resolve high-level client issues.
• Principal negotiator for client engagements

Skills/Qualifications/Requirements

• Experience building trusted advisor relationships
• Demonstrated organic growth in assigned accounts
• Experience forming and partnering with cross-disciplinary teams within clients.
• Selling experience across a wide range of services
• Demonstrated experience delivering strong and persuasive sales presentations
• Extensive external client-facing experience
• Industry experience in financial services. healthcare, med-device, or retail preferred
• Experience in managing an account P&L
• Extensive client management experience at within a digital agency, management consultancy, or professional services firm
• Experience in software development services

Education/Experience

• Minimum of 5 years  of progressive work history in a fast-paced technology-led environment
• 4-6 years of program/account management or strategy experience