Overview

The Client Service Representative (CSR) is responsible for performing a variety of customer service and administrative duties including assigning work requests through various systems.  This role may be assigned to support a specific vertical category or general call center needs. The TRG Client Services Rep ensures that customer requests are fulfilled and workflow is managed.

Responsibilities

• Track and distribute all orders that come in via email & fax for all newspapers supported by TRG Inbound 
• Perform copy check and proofreading duties including market specific baskets
• Promptly & professionally plug-in as needed to ensure all calls are answered in a timely manner
• Assist with advertising proofs and copy changes to facilitate requests of advertisers and sales representatives
• Contact customers with issues for Self-Service approvals/confirming private party obit deaths
• Troubleshoot issues at deadline
• Perform system checks at individual deadlines to ensure Call Center ads are submitted and cleared to run
• Processes tear-sheet requests as assigned    
• Assist in resolving customer concerns
• Place In-House Ads for Tribune
• Assist with processing affidavits and sending notarization for assumed name notices

Qualifications

• Excellent communications skills (oral and written), courteous and clear telephone voice
• Ability to work in a fast-faced, deadline driven environment
• Positive, people oriented and energetic
• Be motivated to meet customer needs
• Be analytical, creative, and innovative in solving problems
• Weekend and holiday hours required
• In-depth experience with Internet (Web and email)
• Experience with computers (MS Office)
• Ability to quickly learn various computer systems
• Typing skills; Minimum 45 wpm

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

• Directly manages no employees